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EXIN ITILFND Actual Tests : ITIL - Foundation

About Best EXIN ITILFND Exam Practice Material

Certification exams change, and study material has to change with them. In 2026, Actual4test continues to refresh its ITILFND practice questions, and every EXIN ITIL - Foundation purchase includes 365 days of free updates.

EXIN ITILFND Exam Overview:

Certification Vendor:EXIN / PeopleCert
Exam Name:ITIL 4 Foundation
Exam Number:ITILFND
Exam Duration:60 minutes
Related Certifications:ITIL 4 Managing Professional
ITIL 4 Specialist
ITIL 4 Practitioner
ITIL 4 Strategic Leader
Available Languages:Thai, English, Spanish, Chinese, Japanese, German, French, Portuguese (Brazil), Dutch, Italian, Polish, Hungarian
Exam Price:USD varies by country and provider
Real Exam Qty:40
Exam Format:Multiple Choice, Closed Book
Certificate Validity Period:3 years
Passing Score:65% (26/40)
Sample Questions:EXIN ITILFND Sample Questions
Exam Way:Online proctored exam or authorized test center.
Pre Condition:No formal prerequisites.
Official Syllabus URL:https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

EXIN ITILFND Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Practices29%- Key Practices
  • 1. Change Enablement
  • 2. Release Management
  • 3. Monitoring and Event Management
  • 4. Information Security Management
  • 5. Supplier Management
  • 6. IT Asset Management
  • 7. Relationship Management
  • 8. Service Level Management
  • 9. Continual Improvement
  • 10. Service Desk
  • 11. Incident Management
  • 12. Service Configuration Management
  • 13. Problem Management
  • 14. Deployment Management
Topic 2: The ITIL Service Value System16%- Service Value System Components
  • 1. Service Value Chain
  • 2. Practices
  • 3. Guiding Principles
  • 4. Continual Improvement
  • 5. Governance
Topic 3: The Four Dimensions of Service Management8%- Four Dimensions
  • 1. Information and Technology
  • 2. Organizations and People
  • 3. Partners and Suppliers
  • 4. Value Streams and Processes
Topic 4: ITIL Guiding Principles15%- Guiding Principles
  • 1. Collaborate and Promote Visibility
  • 2. Keep It Simple and Practical
  • 3. Optimize and Automate
  • 4. Think and Work Holistically
  • 5. Progress Iteratively with Feedback
  • 6. Focus on Value
  • 7. Start Where You Are
Topic 5: The Service Value Chain10%- Service Value Chain Activities
  • 1. Deliver and Support
  • 2. Engage
  • 3. Plan
  • 4. Obtain/Build
  • 5. Design and Transition
  • 6. Improve
Topic 6: Key Concepts of Service Management22%- Service Management Concepts
  • 1. Value and Value Co-Creation
  • 2. Products and Services
  • 3. Service Relationships
  • 4. Outcomes, Costs and Risks
  • 5. Organizations, Service Providers, Service Consumers and Stakeholders

Common Questions Candidates Ask About ITILFND

The ITILFND exam (ITIL - Foundation) is the official EXIN exam that leads to the EXIN ITIL certification, a credential at the Foundation level. Related certifications include ITIL 4 Practitioner, ITIL 4 Specialist, ITIL 4 Managing Professional, ITIL 4 Strategic Leader. Actual4test provides 325 practice questions to help you prepare for it with confidence.

The ITILFND exam contains 40 questions and gives you 60 minutes to finish them. Before exam day, divide the total time by the question count so you know the pace you need to keep, and flag difficult items instead of getting stuck on them. Running at least one full timed session in the Actual4test test engine is the best way to make that time pressure feel familiar.

You need 65% (26/40) to pass, and the official registration fee is USD varies by country and provider. Keep in mind that a failed attempt means paying that fee in full again, so it pays to test yourself first. When your scores on the Actual4test timed practice tests stay consistently above the passing line, you are ready to book the exam.

No formal prerequisites. Requirements can change over time, so always double-check the latest eligibility rules before you register on the official EXIN exam page.

Yes. Actual4test offers a free ITILFND PDF demo so you can check the quality of the practice questions before purchasing. After you buy, your product comes with 365 days of free updates, and if it expires you can renew the update service at a 50% discount from your member zone.

Your purchase is protected by our 100% Money Back Guarantee. If you take the corresponding ITILFND exam within 60 days of purchase and do not pass, send us a scan of your enrollment slip and the official Score Report PDF within two days of the exam, and the full refund will be processed within seven days. The candidate name must match the payer name; exams taken within three days of purchase, free materials, and expired orders are not eligible. If you would rather not refund, you can exchange your product for two free products of equal value and keep the update service on your original purchase. Delivery itself is instant: your material is available for download and is emailed to you within one minute of payment. If nothing arrives within two hours, contact our support team. There is no limit on how many computers you may install it on.

The ITILFND syllabus is organized into 6 exam domains. Among the first three are The Four Dimensions of Service Management (8%), The Service Value Chain (10%), ITIL Guiding Principles (15%). For the complete breakdown of topics and subtopics, see the Exam Topics section above.

EXIN ITIL - Foundation Sample Questions:

Question 1

Which process monitors and improves the performance of the service transition stage of the service lifecycle?

A. Change management
B. Transition planning and support
C. Design co-ordination
D. Service transition management


Question 2

Which statement about the service portfolio is TRUE?

A. It is an integral part of the service catalogue
B. It represents all resources presently engaged or being released in various stages of the service lifecycle
C. It allows the organization unlimited resources when planning for new service deployments
D. The service portfolio includes all services except those managed by third parties


Question 3

What is the result of carrying out an activity, following a process or delivering an IT service known as?

A. Incident
B. Outcome
C. Change
D. Problem


Question 4

Which is the BEST definition of a supplier?

A. It is a third party with responsibility for supplying goods or services that is agreed through an operational level agreement
B. It is a shared services unit that is responsible for supplying goods or services that are required to deliver IT services
C. It is a third party responsible for supplying goods or services that are required to deliver IT services
D. It is a mixture of internal and external parties that are responsible for providing goods and services to its customer group


Question 5

Which of the following is an objective of business relationship management?

A. To identify patterns of business activity
B. To ensure high levels of customer satisfaction
C. To secure funding to manage the provision of services
D. To ensure strategic plans for IT services exist


Solutions:

Question 1
Answer: B
Question 2
Answer: B
Question 3
Answer: B
Question 4
Answer: D
Question 5
Answer: B

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