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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. You are configuring the Sales module in Microsoft Dynamics CRM 2011.
Which of the following components must be configured before you can add a product to the catalog?

A) unit group
B) currency
C) discount list
D) price list

2. You need to schedule a phone cal to a group of Accounts and Contacts, followed three days later by an
email message.
What should you do?

A) Create one quick campaign.
B) Create one campaign with one marketing list.
C) Create one campaign with two marketing lists.
D) Create two quick campaigns.

3. In Microsoft Dynamics CRM 2011, you need to resolve a case that has open activities. What should you do?

A) Close the open activities, and then close the case.
B) Close the case with the resolution type Problem Solved, and then close the open activities when they are finished.
C) Close the case without a resolution, and then close the open activities when they are finished.
D) Close the case without a resolution type, and then close the open activities when they are finished.

4. A company uses Microsoft Dynamics CRM 2011.
You need to ensure that you are not booked for any service activities while you are on vacation.
Which of the following options will achieve the goal?
(Choose all that apply.)

A) Add a service restriction to your work schedule.
B) Use the Schedule Time Off feature.
C) Add an appointment in Microsoft Outlook showing the time as Busy and track the appointment in Microsoft Dynamics CRM.
D) Edit a new weekly work schedule and set your work capacity to zero.

5. In Microsoft Dynamics CRM 2011, what is a unit group?

A) a set of measurements in which a product is available
B) a way to organize multiple price lists
C) a way to bundle two or more products together
D) a way to define the product that will be used as a substitution if another product is unavailable

Solutions: