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The Microsoft Troubleshooting Microsoft Teams exam has a reputation for tripping up even experienced professionals. Actual4test built its MS-740 practice test around 123 expert-verified questions so you can walk in knowing what to expect.
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Troubleshooting Microsoft Teams |
| Exam Number: | MS-740 |
| Certificate Validity Period: | 1 year (renewable via Microsoft certification renewal assessment) |
| Related Certifications: | Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate Microsoft 365 Certified: Teams Administrator Associate |
| Available Languages: | English, German, Spanish (varies by availability), Chinese (Simplified), French, Japanese, Korean |
| Exam Duration: | 120 minutes |
| Real Exam Qty: | 40-60 |
| Exam Price: | USD 165 (varies by region) |
| Exam Format: | Drag and drop, Multiple choice, Scenario-based troubleshooting, Multiple response, Case studies |
| Passing Score: | 700/1000 |
| Recommended Training: | Microsoft Teams Admin and Support Documentation Microsoft Learn - Troubleshooting Microsoft Teams (MS-740) Learning Path |
| Exam Registration: | Microsoft Learn Certification Dashboard Pearson VUE Microsoft Exams Registration |
| Sample Questions: | Microsoft MS-740 Sample Questions |
| Exam Way: | Online proctored exam or in-person test center via Pearson VUE |
| Pre Condition: | No mandatory prerequisites. Recommended: experience administering Microsoft Teams, Microsoft 365 services, and basic networking knowledge. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-740/ |
| Section | Objectives |
|---|---|
| Troubleshoot Microsoft Teams clients and sign-in issues | - Authentication and sign-in troubleshooting
|
| Troubleshoot Teams meetings, calls, and voice quality | - Call quality and media issues
|
| Troubleshoot Teams devices and infrastructure | - Network and connectivity
|
| Troubleshoot Teams policies and admin configuration | - Messaging and collaboration policies
|
The MS-740 exam (Troubleshooting Microsoft Teams) is the official Microsoft exam that leads to the Microsoft Certified: Teams Support Engineer Associate certification, a credential at the Professional level. Related certifications include Microsoft 365 Certified: Teams Administrator Associate, Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate. Actual4test provides 123 practice questions to help you prepare for it with confidence.
The MS-740 exam contains 40-60 questions and gives you 120 minutes to finish them. Before exam day, divide the total time by the question count so you know the pace you need to keep, and flag difficult items instead of getting stuck on them. Running at least one full timed session in the Actual4test test engine is the best way to make that time pressure feel familiar.
You need 700/1000 to pass, and the official registration fee is USD 165 (varies by region). Keep in mind that a failed attempt means paying that fee in full again, so it pays to test yourself first. When your scores on the Actual4test timed practice tests stay consistently above the passing line, you are ready to book the exam.
No mandatory prerequisites. Recommended: experience administering Microsoft Teams, Microsoft 365 services, and basic networking knowledge. Requirements can change over time, so always double-check the latest eligibility rules before you register on the official Microsoft exam page.
You can book your exam through the official registration channels:
The exam is delivered in the following way: Online proctored exam or in-person test center via Pearson VUE.
Microsoft recommends the following training options for this exam:
Official courses build the foundation, and the 123 MS-740 practice questions from Actual4test help you turn that knowledge into exam-day performance.
Yes. Actual4test offers a free MS-740 PDF demo so you can check the quality of the practice questions before purchasing. After you buy, your product comes with 365 days of free updates, and if it expires you can renew the update service at a 50% discount from your member zone.
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The MS-740 syllabus is organized into 4 exam domains. Among the first three are Troubleshoot Teams devices and infrastructure, Troubleshoot Teams meetings, calls, and voice quality, Troubleshoot Teams policies and admin configuration. For the complete breakdown of topics and subtopics, see the Exam Topics section above.
A customer implements direct routing.
The customer reports that users are unable to receive or make phone calls. You observe that the Session
Border Controller (SBQ is not healthy and that the Session Initiation Protocol (SIP) option headers have
discrepancies.
You need to reconfigure the SIP option headers to resolve the issue.
How should you configure the SIP option headers? To answer, select the appropriate options in the answer
area.
NOTE: Each correct selection is worth one point.

Explanation
You need to set up the calling environment for the sales and support departments.
Which setup paths should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Explanation
Graphical user interface, text, application, email Description automatically generated
Reference:
https://docs.microsoft.com/en-us/microsoftteams/plan-auto-attendant-call-queue
https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue
A company uses Microsoft Teams. Polices are assigned to users.
Users cannot record or use captions in Microsoft Teams meetings, but they can record 1:1 calls. Users must be
able to record and use captions in meetings, but they should not be able to record 1:1 calls.
You need to troubleshoot the assigned policies.
How should you complete the PowerShell command? To answer, select the appropriate options in the answer
area.
NOTE: Each correct selection is worth one point.

Explanation
A bank uses Microsoft Teams.
Some users are experiencing a variety of issues when trying to post to channels or update channels.
You need to view configuration settings to troubleshoot the reported issues.
Where should you check? To answer, drag the appropriate configuration locations to the correct issues Each
location may be used once, more than once, or not at all You may need to drag the split bar between panes or
scroll to view content.

Explanation
To troubleshoot the reported issues, you should check the following configuration locations:
For issue 1, you should check the channel setting. You can edit the channel setting by clicking on
the three dots next to the channel name and selecting Manage channel. There, you can see if the channel
is moderated or not. If it is moderated, only the channel moderators and owners can start new posts in
the channel1.
For issue 2, you should check the team setting. You can edit the team setting by clicking on the three
dots next to the team name and selecting Manage team. There, you can see if the team members have
permission to create and update channels or not2. You can also see if the team has reached the
maximum number of channels allowed, which is 2003.
For issue 3, you should check the teams policies. You can view and edit the teams policies in
the Microsoft Teams admin center. There, you can see if the users have permission to delete channels or
not. You can also see if the channel is a private channel, which can only be deleted by its owner.
A company uses Direct Routing for its telephone solution.
Users in the sales department are unable to make outbound calls. You observe that the sales department does
not have a voice routing policy assigned.
You need to resolve the issue.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Explanation
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