2021 Realistic Verified Free ServiceNow CSA Exam Questions
CSA Real Exam Questions and Answers FREE
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What is the test Scheme
- Passing score: 70%
- Length of Examination: 90 minutes
- Format: Multiple choices, multiple answers
- Number of Questions: 60
- Language: English
NEW QUESTION 36
Which are states that you can make a field on a form using UI Policy?
- A. Hidden
- B. Empty
- C. write-only
- D. Mandatory
- E. Necessary
- F. read-only
Answer: A,D,F
NEW QUESTION 37
How can administrators utilize the same content for different notification channels?
- A. Set up Related notification content
- B. Configure Default notification content
- C. Provide Common notification content
- D. Enable Actionable notification content
Answer: C
NEW QUESTION 38
Where can Admins check which release is running on an ServiceNow instance?
- A. System.upgraded table
- B. Stats module
- C. Memory Stats module
- D. Transactions log
Answer: B
NEW QUESTION 39
A Service Catalog may include which of the following components?
- A. Catalog Items, Asset Contracts, Task Surveys
- B. Record Producers, Order Guides, and Catalog Items
- C. Order Guides, Catalog Items, and Interceptors
- D. Order Guides, Exchange Rates, Calendars
Answer: B
NEW QUESTION 40
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
- A. Virtual Agent
- B. Answer Agent
- C. Connect Chat
- D. live Feed
Answer: A
NEW QUESTION 41
Which of the following statement describes the purpose of an Order Guide?
- A. Order Guides take the user directly to the checkout without prompting for information
- B. Order Guides restrict the number of items in an order to only one item per request
- C. Order Guide provide the ability to order multiple, related items as one request
- D. Order Guide provide a list of guidelines for Administrators on how to set up item variables
Answer: C
NEW QUESTION 42
What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.
- A. User conditions
- B. User info
- C. User permissions
- D. User Criteria
Answer: D
NEW QUESTION 43
Which one of the following statements is true about Column Context Menus?
- A. It displays actions such as creating quick reports, configuring the list, and exporting data
- B. It displays actions related to viewing and filtering the entire list
- C. It displays actions such as view form, view related task, and add relationship
- D. It displays actions related to filtering options, assigning tags, and search
Answer: A
NEW QUESTION 44
What is a Notification?
- A. A tool for alerting users that events that concern them have occurred
- B. A message through Connect related to a Change Request
- C. A new Knowledge article created by a Business Rule
- D. An email file attachment
Answer: A
NEW QUESTION 45
Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)
- A. User Permissions
- B. Tables and Fields
- C. A Database
- D. The Dependency View
- E. Service Processes
Answer: B,C,D,E
NEW QUESTION 46
What is generated from the Service Catalog once a user places an order for an item or service?
- A. A request
- B. A change request
- C. An Order Guide
- D. An SLA
Answer: A
NEW QUESTION 47
What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers
- A. You should assign roles to users.
- B. You should assign roles to groups
- C. You should add users to groups
- D. You should never assign roles to groups.
Answer: B,C
NEW QUESTION 48
When creating a global custom table named "abc", what is the table name that is automatically assigned by the platform?
- A. snc_abc
- B. sys_abc
- C. abc
- D. u_abc
Answer: D
NEW QUESTION 49
Which one of the following statements applies to a set of fields when they are coalesced during an import?
- A. If a match is found using the coalesce fields, the existing record is updated with the information being
imported - B. If a match is not found using the coalesce fields, the system does not create a Transform Map
- C. If a match is found using the coalesce fields, the system creates a new record
- D. If a match is not found using the coalesce fields, the existing record is updated with the information
being imported
Answer: A
NEW QUESTION 50
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
- A. Service Catalog variables can only be used in Order Guides
- B. Service Catalog variables are global by default
- C. Service Catalog variables cannot affect the order price
- D. Service Catalog variables can only be used in Record Producers
Answer: B
NEW QUESTION 51
When working on a form, what is the difference between Insert and Update operations?
- A. Insert saves changes and remains on the form, Update saves changes and exits the form
- B. Insert saves changes and exits the form, Update saves changes and remains on the form
- C. Insert creates a new record and Update saves changes, both remain on the form
- D. Insert creates a new record and Update saves changes, both exit the form
Answer: A
NEW QUESTION 52
Reports can be created from which different places in the platform? (Choose two.)
- A. List column heading
- B. Metrics module
- C. View / Run module
- D. Statistics module
Answer: A,C
NEW QUESTION 53
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