Download Free NAHQ CPHQ Real Exam Questions Download
Latest NAHQ CPHQ Real Exam Dumps PDF
NEW QUESTION 91
The American Society for Quality has formed six categories of quality tools.
Which of the following is NOT out of those categories?
- A. Idea adoption
- B. Cause Analysis
- C. Evaluation and decision making
- D. Process analysis
Answer: A
NEW QUESTION 92
Many assume they understand how to fix the problem and do not probe beneath the surface of complaints and use survey responses. Organizations should not be surprised by negative reports. Complaints about unhelpful office staff could stem from many sources.
For instance:
- A. Employees put patients on hold in the middle of medical emergencies
- B. Patients were not able to get an appointment when they needed one
- C. All of these
- D. Employees did not provide clear directions to patients on how to get the practice
Answer: C
NEW QUESTION 93
For example, if you are using a survey to gather patient satisfaction feedback by email, you would not send a survey to ever y patient. You would start by sending surveys to roughly 50 percent of the patients and see how many are returned. This limited survey allows you to determine the response rate. Assume that
25 percent of these patients return the surveys.
The next task is to determine how representative of the total population these respondents are. To test this question, you need to develop a profile of the total population. Typically, this profile is based on standard demographics such as gender, age, type of visit, payer class, and whether the respondent is a new or returning patient. If the distribution of these characteristics in the sample is similar (within 5 percent) to that found in the total population, you can be comfort able that your sample is reasonably representative of the population. If the characteristics of the sample and the population show considerable variation, however, you should adjust your sampling plan.
This example clarifies that:
- A. Sampling is probably the most important thing you can do to reduce the amount of time and resources spent on data collection
- B. Sampling consists of series of compromises and tradeoffs
- C. A well-drawn sample, therefore, should be representative of the larger population
- D. The basic purpose of sampling is to be able to draw a limited number of observations
Answer: C
NEW QUESTION 94
The ability to report survey results at an actionable level is critical; in most cases, actionable level means:
- A. Service level
- B. Location of service
- C. The nursing unit
- D. Average time frame of a service
Answer: C
NEW QUESTION 95
The data collection phase of the journey consists of two parts: (1) Planning for data collection and (2) The actual data gathering. A well designed data collection strategy should address different analytical questions.
Which of the following is/are the part of planning section for data collection? (Choose two.)
- A. How often and for how long will you collect the data?
- B. Do you have target and goals for the measures?
- C. Will collecting these data have negative effects on patients or employees?
- D. Will the data add value to your quality improvement efforts?
Answer: A,D
NEW QUESTION 96
Stratification is the separation and classification of data into reasonably homogenous categories.
It allows understanding of differences in the data caused by all of the following EXCEPT:
- A. Day of the week
- B. Type of order
- C. Time of the day
- D. Area of facility
Answer: D
NEW QUESTION 97
The Baldrige criteria were originally developed and applied to business; however, in 1997, healthcare- specific criteria were created to help healthcare organizations address challenges such as focusing on core competencies, introducing new technologies, reducing costs, communicating and sharing information electronically new alliance with healthcare providers, and maintaining market advantage. The Baldrige healthcare criteria are built on the set of interrelated core values and concepts.
Which of the following is NOT out of those values and concepts?
- A. Valuing of staff and partners
- B. Agility
- C. Visionary leadership
- D. Focus on the present
Answer: D
NEW QUESTION 98
Overproduction
Inventory
Repairs/rejects
Motion
Processing
Waiting
Transport
These are the types of _____________ identified by Taiichi Ohno.
- A. Areas to be focused during production
- B. Waste (activities that do not add value to the process)
- C. Continuous improvement
- D. Quality controls
Answer: B
NEW QUESTION 99
In every survey, some people agree to be respondents but do not answer every question. Although non-response to
individual questions is usually low, occasionally it can be high and can affect estimates. Categories of patients
mentioned below selected to be in the sample; do not actually provide data. Which of the following is odd one?
- A. Patients asked to provide data who refuse to do so (do not respond to the survey)
- B. Patients the data collection procedures do not reach, thereby not giving them a chance to answer questions
- C. Patients do not truly provide demographic information
- D. Patients asked to provide data who are unable to perform the task required of them (e.g., people who are too ill to
respond to a survey or whose reading and writing skills preclude them from filling out self-administered
questionnaires)
Answer: C
NEW QUESTION 100
The creation of an information technology infrastructure to analyze the performance of all physicians in a healthcare system can be useful in:
- A. Clinical issues can be sorted out
- B. Identifying the disease the hospital, physician, or physical group treats most
- C. Organizations can develop clinical pathways
- D. Physician report cards can be issued
Answer: B,C
NEW QUESTION 101
Stratification is the separation and classification of data into reasonably homogenous categories, within the data, that
are mutually exclusive and facilitate:
- A. frustrated measurement process
- B. Data collection efforts
- C. Skills that are based more experience than knowledge
- D. Discovery of patterns that would not be observed id data were aggregated
Answer: D
NEW QUESTION 102
Employees involved in quality circles are encouraged to develop ideas for improvement or request management efforts to propose solutions for adoption.
The aims of the quality circle activities are all of the following EXCEPT:
- A. Avoid sharing o optional measures
- B. Deploy human capabilities fully and draw out infinite potential
- C. Contribute to the improvement and development of the enterprise
- D. Respect human relations and build a workshop offering job satisfaction
Answer: A
NEW QUESTION 103
Basically an operational definition is a description in quantifiable terms, of what to measure and the specific steps needed to measure it constantly.
A good operational definition (Choose two):
- A. Enables consistently in data collection
- B. Is no doubt clear but somewhat ambiguous
- C. Gives communicable meaning to a concept or an idea
- D. Is a decision-making criteria
Answer: A,C
NEW QUESTION 104
What approach should be followed by the healthcare improvement team for the best outcomes?
- A. Collection of a balanced amount of data in order to full-fill the current demands
- B. Data collection should be thorough. The team may need the data down the road
- C. Stockpiling of data "just in case"
- D. Collecting the critical few rather than collecting for a rainy day
Answer: D
NEW QUESTION 105
A patient was in the operating room when a piece of a surgical instrument broke off and was left in the patient's body.
The patient was readmitted for removal of the foreign object. Which of the following would most likely apply in this
situation?
- A. Res ipsa loquitur
- B. Contributory negligence
- C. Tort liability
- D. Contractual liability
Answer: A
NEW QUESTION 106
The primary benefit of adopting a countrywide or global uniform set of discharge data is to:
- A. Facilitate collection of comparable health information
- B. Validate data being collected from other sources
- C. Facilitate computerization of data
- D. Assist medical records personnel in collecting internal data
Answer: A
NEW QUESTION 107
If you decided to interview ten patients in your emergency room on a given day and drew conclusions about your
emergency services from these people. You have taken limited data and made a huge jump in logic. This jump is
known as:
- A. Quota sampling
- B. Ecological fallacy
- C. Over-generalization
- D. Stereotyping
Answer: B
NEW QUESTION 108
Reliability is a matter of whether a particular technique applied repeatedly to the same object yields the same results
each time. The reliability of a survey is initially addressed within ________________.
- A. Evaluation phase
- B. Questionnaire analysis phase
- C. Implementation phase
- D. Questionnaire development phase
Answer: D
NEW QUESTION 109
The cockpit of an airplane is a more complex example of a collection of instruments that reports information critical to
successful air travel. The driver of a car or the pilot of an airplane monitors multiple indicators of performance
simultaneously to arrive at the intended destination successfully. At any given point in the journey, the driver or pilot
may focus on one indicator, but overall success depends on the collective performance of the systems represented by
the indicators. This example depicts that dashboard tools that report on the ongoing performance of the critical
processes that lead to:
- A. Past performance rather than real time performance
- B. Organizational success
- C. Organization success rather than on the success itself
- D. Its own success
Answer: C
NEW QUESTION 110
One major difference between traditional quality assurance (QA) and quality improvement (QI) is that QI:
- A. Stresses peer review, while QA focuses on the customer
- B. Focuses on the individual, while QA focuses on the process
- C. Stresses management by objective, while QA stresses team management
- D. Focuses on the process, while QA focuses on individual performance
Answer: D
NEW QUESTION 111
In healthcare, many terms call for more precise operational definitions that how do an organization define the terms
such as:
- A. An accurate environmental compliance
- B. Surgical end time
- C. A patient fall (a partial fall, a fall with injuries, or an assisted fall)
- D. Qui turnaround time
Answer: C,D
NEW QUESTION 112
Feedback from patients and their families will provide rich information for quality improvement work. For these efforts to be successful, you should consider some questions.
Which of the following is NOT out of those questions?
- A. What is your aim for improvement?
- B. How frequently do you need to measure your performance to achieve your name?
- C. What was your last year budget?
- D. Who will review the data?
Answer: C
NEW QUESTION 113
When quality is measured in terms of structure the focus is on the relatively static characteristics of the individuals who provide care and of the settings where the care is delivered.
These characteristics include ____________ of professionals who provide care and the adequacy of the facility's equipment, and overall organization.
- A. A, B and C
- B. Education
- C. Training
- D. Certification
Answer: A
NEW QUESTION 114
......
NAHQ CPHQ Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
PDF (New 2021) Actual NAHQ CPHQ Exam Questions: https://www.actual4test.com/CPHQ_examcollection.html
CPHQ Exam Dumps, CPHQ Practice Test Questions: https://drive.google.com/open?id=1cZk_VUMMpfWDjEynIxuzEga5cVmh_vJG