[Jan 05, 2025] C-FSM-2211 Exam Dumps - SAP Practice Test Questions [Q68-Q89]

[Jan 05, 2025] C-FSM-2211 Exam Dumps - SAP Practice Test Questions

New Real C-FSM-2211 Exam Dumps Questions

SAP C-FSM-2211 Exam Syllabus Topics:

Topic	Details
Topic 1	Explain where to find analytic reports in SAP Field Service Management Outline the features of Planning and Dispatching and know how to create and assign a service call
Topic 2	Outline the use cases of Smartforms and how to create and use them Explain the basic concepts of integration between SAP Field Service Management
Topic 3	Explain the basic concept of Crowd service Explain the features of mobile Field Service Management application and know how to accept
Topic 4	Know the main architectural components as well as the basic features of the administration module Explain the entire end-to-end execution steps starting from consumer self-service
Topic 5	Mobile SAP Field Service Management application Know the advantages of using business rules and how to apply them for different use cases

 

NEW QUESTION # 68
What information is stored in the QR code used in the Customer Self-Service portal?

• A. SAP Field Service Management URL
• B. Customer Self-Service portal URL
• C. Equipment specific short URL
• D. Moment-Sets specific short URL

Answer: C

NEW QUESTION # 69
How can you translate a Smartform?

• A. Select the translation language within the designer.
• B. Download it to Microsoft Word, translate, and then upload.
• C. Maintain the translation of the Smartform in the company settings.
• D. Export it to XML, translate, and upload.

Answer: D

NEW QUESTION # 70
You want your customers to be able to create service requests from the Customer Self-Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question.

• A. You must have auto-release of assignments.
• B. You must have a portal user account.
• C. You must have Moment-Sets defined for equipment.
• D. You must have equipment records against your account.
• E. You must have business rules configured.

Answer: C,D,E

NEW QUESTION # 71
What are the key advantages of utilizing the SAP Field Service management Self-Service? Note: There are 2 correct answers to this question.

• A. Smart forms help you structure your service processes
• B. QR code scanning helps you to easily identify the affected Appliance
• C. Online capabilities help you to capture electronic signatures
• D. Interactive Dialogue using AI chatbot allows for No touch service scenarios

Answer: B,D

NEW QUESTION # 72
Which of these describe the purpose of the Reserved Material feature? Note: There are 2 correct answers to this question.

• A. Reserving material that has already been used for previous services
• B. Booking material for a specific service call and defined location
• C. Defining which material the customer needs to purchase before the technician can start the work
• D. Organizing spare parts to be taken to the physical location of the job

Answer: B,D

NEW QUESTION # 73
You are a service planner in SAP Field Service Management. How can you find a suitable technician in the planning board?

• A. Use a filter.
• B. Use a workflow.
• C. Use a business rule.
• D. Use a checklist.

Answer: A

NEW QUESTION # 74
What object is bidirectional when integrating FSM with C4C? Choose the correct answer.

• A. Equipment Item
• B. Service Contract
• C. Activity
• D. Service call

Answer: C

NEW QUESTION # 75
How can you filter equipment records in the Master Data module? Note: There are 2 correct answers to this question.

• A. By type
• B. By territory
• C. By skill
• D. By group

Answer: A,C

NEW QUESTION # 76
Which object corresponds to service call in C4C? Choose the correct answer.

• A. Sales Order
• B. Service Request
• C. Ticket
• D. Ibase

Answer: C

NEW QUESTION # 77
For which SAP Field Service Management objects is a bi-directional flow supported when you integ with SAP Service Cloud? Note: There are 2 correct answers to this question.

• A. Time and Material journal
• B. Activity
• C. Service call
• D. Service contract

Answer: B,C

NEW QUESTION # 78
How does the data loader help you prepare and send data to the SAP Field Service Management cloud database?
Note: There are 2 correct answers to this question.

• A. You can use it to define and upload new custom data objects.
• B. You can use it to upload a formatted and populated data record file.
• C. You can use it to download a template for a selected data object type.
• D. You can use it to download a list of master data object records.

Answer: A,C

NEW QUESTION # 79
What is the first step a technician needs to take to add a Smartform within SAP Field Service Management Mobile App. Choose the correct answer.

• A. Select a Template
• B. Select a record from the linked object
• C. Select a linked object
• D. Select whether is mandatory

Answer: A

NEW QUESTION # 80
How can you benefit from enabling service workflow steps? Note: There are 3 correct answers to this question.

• A. You can improve the link between back office and field.
• B. You can configure execution checkpoints.
• C. You can provide a predefined script for service execution.
• D. You can standardize service process flows.
• E. You can trigger actions based on standard system events.

Answer: B,D,E

NEW QUESTION # 81
Which actions can you use in a Business Rule configuration? Note: There are 3 correct answers to this question.

• A. Create Object
• B. Delete Report
• C. Create Requirement
• D. Delete Object
• E. Build Query

Answer: A,C,D

NEW QUESTION # 82
How does SAP Field Service Management ensure reliability and security within the solution? Note: There are
3 correct answers to this question.

• A. Allowance of Two-factor Authentication with password and defined hardware
• B. Al-Powered platform to faster customer experience
• C. Knowledge base access for customers and employees via Self-Service Portal
• D. Encryption of all data stored in the cloud (AES 256bit)
• E. Automated timeout if the application is NOT actively used for a certain time

Answer: A,D,E

NEW QUESTION # 83
Which Customer steps are part of SAP Field Service management Self-service? Note: There are 3 correct answers to this question.

• A. Monitor the Execution Stage
• B. Scan a QR Code
• C. Assign parts to the incident
• D. Record the Progress of the Incident
• E. Record the incident via the website

Answer: A,B,E

NEW QUESTION # 84
What can you personalize in the Customer Self-Service portal? Note: There are 3 correct answers to this question.

• A. Portal background image
• B. Main and accent colors
• C. Portal logo
• D. Landing page
• E. Menu icons

Answer: A,B,C

NEW QUESTION # 85
For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.

• A. Mobile service execution
• B. Workforce management
• C. Customer feedback management
• D. Ticket and case creation

Answer: A,B

NEW QUESTION # 86
What statements are correct regarding company types? Choose the correct answer.

• A. Usage of ERP Master data in ERP scenario
• B. Define value mapping for product types
• C. Reserved material as organization of parts for a particular activity and reservation of stock
• D. Inventory Management can be used in standalone scenarios

Answer: A

NEW QUESTION # 87
What does a report template contain?
Note: There are 3 correct answers to this question.

• A. Integration files
• B. Translation Files
• C. Style Files
• D. Output Templates
• E. Images

Answer: B,C,E

NEW QUESTION # 88
What can you use to create and manage different absence and reservation types in order to accurately reflect a technician's availability?

• A. Time slots
• B. Activity
• C. Service call
• D. Assignment

Answer: A

NEW QUESTION # 89
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