Updated Dec-2021 Premium 46150T Exam Engine pdf - Download Free Updated 40 Questions
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NEW QUESTION 23
A customer seeks communications for 150 employees, with access to advanced mobility and customer-engagement features, packaged as an easy-to-deploy appliance.
Which Avaya IP Office TM edition best fits this need?
- A. Basic Edition
- B. Essential Edition
- C. Preferred Edition
- D. Server Edition
- E. Select Edition
Answer: C
NEW QUESTION 24
Which of the following capabilities is NOT available as part of the Avaya Contact Center Select offer?
- A. Inbound email processing
- B. Report creation
- C. Live monitoring
- D. Web communications
- E. Supervisor actions
Answer: A
NEW QUESTION 25
Which of the following are features of IP Office Support Services (IPOSS)? (Select two.)
- A. IPOSS includes major software upgrades, updates and patches.
- B. Default coverage hours for IPOSSare365x 24.
- C. IPOSS includes remote diagnostic capabilities.
- D. IPOS Scan be sold under wholesale and co-delivery models.
- E. Avaya IP OfficeTM cloud deployment subscribers must buy a prepaid IPOSS contract on top of their monthly subscription fees.
Answer: A,D
NEW QUESTION 26
Which of the following customer concerns would be most closely associated with the perspective of an IT Buyer? (Select two.)
- A. Add secure mobility features
- B. Integrate and re-use equipment l already own
- C. Meet the UC needs of road warrior employees
- D. Improve the customer experience
- E. Grow my business
Answer: A,B
NEW QUESTION 27
Your customer would like to implement webchat and web callback functionality for their agents.
Which capability of Avaya Contact Center Select provides these features?
- A. Inbound email processing
- B. Report creation
- C. Quality management
- D. Supervisor actions
- E. Web communications
Answer: D
NEW QUESTION 28
Customers implementing Avaya Contact Center Select can choose_______or_______as their agent interface.
- A. Agent Desktop
- B. Avaya IX TM Workplace
- C. Avaya IX TM Meetings
- D. Avaya IX TM Workspaces browser
Answer: A,C
NEW QUESTION 29
What is the most relevant reason that IP Office Support Services (IPOSS) should be proposed as an element of an Avaya IP Office TM solution?
- A. IPOSS includes 24x7 support.
- B. IPOSS can be sold under wholesale and co-delivery models.
- C. IPOSS is required with every IP Office solution.
- D. IPOSS remote diagnostics use Avaya SAL or SSL/VPN secure connections.
- E. IPOSS is sold only through authorized Avaya partners.
Answer: E
NEW QUESTION 30
A potential customer in the Hospitality market is looking for a communication solution sized for hotel branches, with high-quality endpoints that will allow them to customize functionality and add their own branding.
Which of the following products will satisfy that need? (Select two.)
- A. Avaya J-169 desk phones
- B. Avaya Vantage K165 endpoints
- C. Avaya Aura®
- D. Avaya DECT-6 wireless endpoints
- E. Avaya IP Office TM
Answer: B,D
NEW QUESTION 31
Cloud Operations Manager (COM) is a new management utility.
What does it manage?
- A. Up to 30 Avaya IP Office TM system inventories
- B. Up to 30 Avaya Aura systems
- C. Up to 3000 Avaya IP Office TM users
- D. Up to 3000 Avaya IP Office TM systems
- E. Up to 30,000 call recordings
Answer: D
NEW QUESTION 32
You are discussing Avaya IXTM Workforce Engagement Select with the decisionmaker at a prospective customer. The customer mentions that they are primarily interested in recording incoming and outgoing calls.
Which package would be most applicable to their needs?
- A. Desktop Trigger
- B. Workforce Management
- C. Recorder Edition
- D. Quality Management Edition
- E. Standard Edition
Answer: B
NEW QUESTION 33
A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."
Which of the following responses will most likely keep you in the room?
- A. In a way, aren't we all on the IT team?
- B. Avaya has a long history of placing solutions in the contact-center environment.
- C. Doing your due diligence with us will buy you sweat equity with IT.
- D. Maybe we can help. What's keeping your agents from meeting their goals?
- E. I've already got everything I need from the IT team, I need to hear it from you!
Answer: A
NEW QUESTION 34
Which of the following is the best description of the SIP Line Appearance feature?
- A. Causes trunk line calls to be re-routed over SIP lines for a net reduction of maintenance costs
- B. Permits Avaya IP Office TM to carry traffic from SIP®home devices like thermostats and smart locks
- C. Permits instant two-way conferencing on SIP video endpoints
- D. Causes desk phones to present SIP call appearances the same as trunk line calls
- E. Allows placement of SIP calls on selectable trunk line extensions
Answer: A
NEW QUESTION 35
Before you can ask any questions, a prospective customer contact says, "Look, my job is to replace an obsolete phone system for the least possible cost."
Which of the following feature sets will your proposal emphasize?
- A. Multi-channel
- B. Savings
- C. Call Handling
- D. Productivity
- E. Mobility
Answer: D
NEW QUESTION 36
You are proposing Avaya IP Office TM to a regional provider of business telephony as a service.
Which of the following features should you highlight?
- A. Avaya IX TM Spaces
- B. Avaya Call Reporting
- C. IP Office Media Manager
- D. Simplified Web Self-Administration
- E. Cloud Operations Manager
Answer: A
NEW QUESTION 37
What features does Avaya Call Reporting provide, which Media Manager does not? (Select three.)
- A. Basic call recording
- B. Integrated video capture for agents and callers
- C. Customizable reporting
- D. Complete and searchable call data
- E. Real-time agent wallboards and dashboards
Answer: A,C,E
NEW QUESTION 38
Which of the following is the best description of the SIP Line Appearance feature?
- A. Causes trunk line calls to be re-routed over SIP lines for a net reduction of maintenance costs
- B. Permits instant two-way conferencing on SIP video endpoints
- C. Causes desk phones to present SIP call appearances the same as trunk line calls
- D. Allows placement of SIP calls on selectable trunk line extensions
- E. Permits Avaya IP Office TM to carry traffic from SIPhome devices like thermostats and smart locks
Answer: A
NEW QUESTION 39
Which of the following customer concerns would be most closely associated with the perspective of a CEO or business owner? (Select two.)
- A. Improve the customer experience
- B. Grow my business
- C. Add secure mobility features
- D. Meet the UC needs of road warrior employees
- E. Increase profitability
Answer: A,B
NEW QUESTION 40
A customer inquires about deploying Avaya IP Office TM via the cloud to multiple sites, with each site having 30 to 50 employees.
Which Avaya IP Office edition would be used into meet this need as a cloud service?
- A. Basic Edition
- B. Preferred Edition
- C. Server Edition
- D. Essential Edition
- E. Select Edition
Answer: D
NEW QUESTION 41
Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?
- A. Desktop Trigger
- B. Workforce Management
- C. Recorder Edition
- D. Quality Management Edition
- E. Standard Edition
Answer: B
NEW QUESTION 42
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