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Exam CTAL-TA_Syll2019 Topic 1 Question 69 Discussion

Actual exam question for ISQI's CTAL-TA_Syll2019 exam
Question #: 69
Topic #: 1
You are testing an ATM based on the following use
ATM start screen is showing
1. The user inserts card
2. The user types in PIN
3 The user selects cash with receipt'
4. The user selects €50
5. The user selects no further service' Expected results
- The ATM provides €50 to the user
- The ATM returns the card and balance slip
- The ATM clears the screen
- The ATM returns to start menu
You are asked to review this use case.
You are asked to review this use case.
What is the most important information that is missing from this use case?

Suggested Answer: B Vote an answer

Explanation
The use case only describes the normal or happy path scenario, where the user performs a successful cash withdrawal. However, it does not consider any alternative or exceptional scenarios, such as invalid card, incorrect PIN, insufficient balance, network failure, etc. These scenarios are important to test the robustness and reliability of the ATM system, and should be included in the use case specification. References = ISTQB Certified Tester Advanced Level Syllabus Test Analyst, Section 2.2.1, Use Case Testing1; ISTQB Advanced Level Test Analyst (CTAL) Exam Study Guide, Section 2.2.1, Use Case Testing2

by Craig at Jul 17, 2026, 06:12 AM

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