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Exam ITIL-5-Foundation Topic 5 Question 34 Discussion

Actual exam question for ITIL's ITIL-5-Foundation exam
Question #: 34
Topic #: 5
Which activity focuses on minimizing the impact of incidents and disasters when they happen?

Suggested Answer: C Vote an answer

Support is the activity focused on minimizing the impact of incidents and disasters when they occur, so option C is correct. In ITIL, support includes helping users, restoring normal service, handling incidents, and responding to issues that affect service quality or continuity. Its purpose is not only to react, but to reduce disruption to users and customers as much as possible. Operate maintains live products and supporting systems, while support deals more directly with service interruptions and the human-facing aspects of restoring service. Transition introduces changed products into the live environment, and design defines solutions before they are built. By placing emphasis on rapid assistance, recovery, and user impact reduction, the support activity plays a crucial role in service resilience and in maintaining confidence during service failures or disruptions.

by Howar at Aug 14, 2026, 12:23 AM

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Here are all the actual test exam dumps for IT exams. Most people prepare for the actual exams with our test dumps to pass their exams. So it's critical to choose and actual test pdf to succeed.

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