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Actual exam question for Microsoft's AI-901 exam Question #: 45 Topic #: 1
Your company processes customer support emails. You need to implement an AI solution that automatically identifies mentions of people, organizations, and locations in the emails. Which text analysis technique should you use?
The correct text analysis technique is Named Entity Recognition (NER). Microsoft defines NER as a feature that identifies and categorizes entities in unstructured text, including people, places, and organizations. Sentiment analysis detects positive, negative, or neutral opinion. Summarization creates shorter versions of text. Key phrase extraction identifies important phrases, but it does not specifically classify mentions as people, organizations, or locations.
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