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Exam ISO-9001-Lead-Auditor Topic 4 Question 210 Discussion
Actual exam question for PECB's ISO-9001-Lead-Auditor exam
Question #: 210
Topic #: 4
Question #: 210
Topic #: 4
You are conducting a Stage 2 audit at an organisation that services refrigeration equipment for a large customer base. The scope of certification is "Provision of refrigeration equipment maintenance and repair services". You are interviewing the Managing Director to learn more about the organisation and to explore how the requirements for policy, objectives, and risks and opportunities in ISO 9001 are addressed.
The Managing Director explains that they only use sub-contract refrigeration engineers and do not have any full-time refrigeration engineers, which helps to optimise overhead costs.
The Managing Director adds that the ISO 9001 requirements for the competence of personnel extend to both sub-contract and full-time staff.
You then asked 2 of the sub-contract engineers what they could do to contribute to the effectiveness of the quality management system, they replied stating that "we are not really sure as we have not been told how we could contribute". The Managing Director added that this is not applicable as they only use sub-contractors who operate ISO 9001 certificated quality management systems. The documented information provided to the auditor confirms this.
Which clause in ISO 9001 has not been fulfilled in this instance?
The Managing Director explains that they only use sub-contract refrigeration engineers and do not have any full-time refrigeration engineers, which helps to optimise overhead costs.
The Managing Director adds that the ISO 9001 requirements for the competence of personnel extend to both sub-contract and full-time staff.
You then asked 2 of the sub-contract engineers what they could do to contribute to the effectiveness of the quality management system, they replied stating that "we are not really sure as we have not been told how we could contribute". The Managing Director added that this is not applicable as they only use sub-contractors who operate ISO 9001 certificated quality management systems. The documented information provided to the auditor confirms this.
Which clause in ISO 9001 has not been fulfilled in this instance?
Suggested Answer: C Vote an answer
ISO 9001:2015 clause 7.3 requires persons doing work under the organisation's control to be aware of their contribution to the effectiveness of the quality management system, including the benefits of improved performance.
The subcontract refrigeration engineers are performing work under the organisation's control because they deliver the maintenance and repair services included in the certification scope. Their own ISO 9001 certification does not remove the organisation's responsibility to ensure they understand their contribution to the QMS.
The evidence shows that two subcontract engineers stated they were not sure how they could contribute because they had not been told. This directly indicates a failure of clause 7.3 Awareness.
A is less accurate because the issue is not simply communication method; it is the required awareness outcome. B is not supported because there is no evidence that the engineers lack technical competence. D is not the best answer because ISO 9001 does not specifically require "QMS awareness training records" in this scenario.
The subcontract refrigeration engineers are performing work under the organisation's control because they deliver the maintenance and repair services included in the certification scope. Their own ISO 9001 certification does not remove the organisation's responsibility to ensure they understand their contribution to the QMS.
The evidence shows that two subcontract engineers stated they were not sure how they could contribute because they had not been told. This directly indicates a failure of clause 7.3 Awareness.
A is less accurate because the issue is not simply communication method; it is the required awareness outcome. B is not supported because there is no evidence that the engineers lack technical competence. D is not the best answer because ISO 9001 does not specifically require "QMS awareness training records" in this scenario.
by Natividad at Jul 29, 2026, 08:25 AM
Here are all the actual test exam dumps for IT exams. Most people prepare for the actual exams with our test dumps to pass their exams. So it's critical to choose and actual test pdf to succeed.
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