Exam Agentforce-Specialist Topic 2 Question 18 Discussion

Actual exam question for Salesforce's Agentforce-Specialist exam
Question #: 18
Topic #: 2

Universal Containers (UC) has configured a data library and wants to restrict indexing of knowledge articles to articles which are only publicly available in their knowledge base, UC also wants the agent to link sources that the large language model (LLM) grounded its response on.
Which settings should help UC with this?

A. In the data library setting window, under Knowledge Settings, enable Use Public Knowledge Article and select Show sources, B. In the data library setting window, under Knowledge Settings, enable Use Public Knowledge Article. It is not possible to display articles that the LLM grounded its response in. C. Use Data Categories to categorize publicly available articles to index. Sources are automatically displayed when knowledge articles are categorized as Public.

Suggested Answer: A Vote an answer

According to the AgentForce Data Library Configuration Guide, administrators can restrict indexing and retrieval of Knowledge articles to publicly available ones and enable source visibility for LLM-grounded responses. The documentation states:
"Within the data library settings, under Knowledge Settings, enable 'Use Public Knowledge Articles' to ensure only publicly visible content is indexed. To display citations, enable 'Show Sources' so the agent links the specific articles or data records used to ground its response." Option A correctly reflects these two documented configuration steps.
Option B is incorrect because Salesforce explicitly supports source display for transparency through the
"Show Sources" setting.
Option C incorrectly assumes that Data Categories control indexing visibility and source linking, which is handled by explicit Knowledge Settings, not categorization.
References (AgentForce Documents / Study Guide):
AgentForce Data Library Configuration Guide: "Knowledge Settings for Public Article Indexing" AgentForce Transparency and Source Attribution Notes: "Show Sources Option" AgentForce Study Guide: "Configuring Knowledge Visibility and Source Display"

by Belle at Aug 09, 2026, 10:15 AM

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