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Exam Certified-Business-Analyst Topic 3 Question 304 Discussion

Actual exam question for Salesforce's Certified-Business-Analyst exam
Question #: 304
Topic #: 3
Cloud Kicks (CK) wants to redefine its lead-to-customer business process. CK wants to unify the interactions between sales, marketing, and customers to provide a more seamless experience. The business analyst (BA) need to create a visual representation that includes the steps and inputs from both sales and marketing.
Which tool should the BA use to capture all launches of the current state?

Suggested Answer: A Vote an answer

by Martin at Aug 07, 2026, 02:48 PM

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