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Exam Financial-Services-Cloud Topic 2 Question 84 Discussion

Actual exam question for Salesforce's Financial-Services-Cloud exam
Question #: 84
Topic #: 2
Lake Tahoe Bank needs to conduct periodic reviews with their customers to review credit & debit card usage, review account payables and discuss credit needs. The bank wants to ensure such activities are tracked and exceptions are reported & followed up on in a timely manner. How can Financial Services Cloud support these requirements?

Suggested Answer: D Vote an answer

As explained in the previous question, Action Plans are a feature that can help users track and manage common client processes. By creating an Action Plan Template with associated pre-determined Tasks, such as reviewing credit & debit card usage, reviewing account payables, and discussing credit needs, users can ensure that these activities are tracked and followed up on in a timely manner. Users can also automate the periodical creation of Action Plans for customer accounts using Process Builder or Apex triggers.

by Broderick at Jun 23, 2026, 01:28 PM

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