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Exam Service-Con-201 Topic 4 Question 98 Discussion

Actual exam question for Salesforce's Service-Con-201 exam
Question #: 98
Topic #: 4
The call center manager at Universal Containers wants to generate daily reports to monitor agent productivity trends.
Which primary object should a consultant select to create a new Omni-Channel report type?

Suggested Answer: B Vote an answer

To monitor agent productivity trends, creating a new report type based on the "Agent Work" object is recommended. This object captures detailed information about the work assigned to and completed by agents, enabling the generation of daily reports that provide insights into productivity trends and areas for improvement.

by Levi at Jun 28, 2026, 12:55 AM

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Here are all the actual test exam dumps for IT exams. Most people prepare for the actual exams with our test dumps to pass their exams. So it's critical to choose and actual test pdf to succeed.

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