Oracle Field Service 2021 Implementation Essentials - 1Z0-1003-21 Free Exam Questions [2026]

QUESTION NO: 1
Your customer wants their field technicians to identify potential upsell opportunities for a premium service they offer by asking their customer whether they would be interested in receiving a free three-month trial.
The technician needs to capture and validate customer details to complete this three-month trial. Which three configurations meet this requirement?

A. Create an Enumeration property with two radio buttons, one for "Yes" and another for "No".

B. Create a String property with an Email element and use Formatting to ensure that only a valid email address can be enteredif the customer would like to receive additional information.

C. Create an Integer property with two check boxes, one for "Yes" and another for "No".

D. Create a File property with a Signature element for customers to complete if they are interested in receiving the trial.

E. Create a String property with a Phone element and use a Regular Expression to ensure onl.
properly formatted phone number can be entered if the customer would like to receive additional information

Discussion 0

Correct Answer: A,B,D Vote an answer

QUESTION NO: 2
A resource is assigned a work skill group that contains 'skill A' with a 90% skill levjel. Thesame 'skill A' is also assigned to them directly with a level of 100%.
How will routing consider that resource's level for 'skill A' for activity assignment decisions?

A. The individual skill assignment takes precedence, so routing will consider the resource to have a level of
100% for 'skill A'.

B. Routing wiil consider the resource's level to be an average of the level from the group and the individually assigned 'skill A1 (95%).

C. The work skill group assignment takes precedence, so routing will consider the resource to have a level or 90% for 'skill A'.

D. OFSC will prevent such a situation by presenting an error when the same skill is assigned with conflicting levels.

Discussion 0

Correct Answer: A Vote an answer

QUESTION NO: 3
Your customer has technicians in the field and at times they need to move an activity to another technician using Collaboration.
How do you enable this functionality for your customer?

A. Enable the "Allow inventory move via chat" for the "Technician" User Type.

B. Enable the 'Allow activity move via chat" for the"Technician" User Type.

C. Enable the "Allow activity move from non-scheduled pool to scheduled one" for the "Technician" User Type.

D. Enable the "Allow activity reschedule / move to non-scheduled pool" for the "Technician" User Type.

Discussion 0

Correct Answer: D Vote an answer

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QUESTION NO: 4
A customer's 'Senior Administrator' user is responsible for periodically auditingthe configuration changes that are made to their Oracle Field Service Cloud (OFSC) instance.
Which option fulfills that requirement?

A. Ensure that the Senior Administrator's assigned User Type has access to the Configuration History report within Core Manage.

B. Create a subscription via the CoreREST API to include all 'configurationChangesMade' events.

C. Create a subscription via the Core REST API to include all 'configurationUpdated' events.

D. Ensure that the Senior Administrator's assigned User Type has access to the appropriate Configuration screen icons.

Discussion 0

Correct Answer: A Vote an answer

QUESTION NO: 5
A customer plans to use the Core REST API 'JulkUpdate' command for loading activities into Oracle Field Service Cloud (OFSC).
Which twostatements are correct regarding how OFSC processes these requests?

A. The request is processed as a single transaction, meaning if one activity fails to process, then the entire transaction fails.

B. If no activity is found matching the key field value in the request, then the transaction fails and returns an error.

C. If no activity is found matching the key field value in the request, thena new activity will be created.

D. The request is processed as multiple transactions, meaning one could fail while others process successfully.

Discussion 0

Correct Answer: C Vote an answer

QUESTION NO: 6
A dispatcher notices that there are a lot of yellow dots within the resource trace route on the map of their technicians.
Upon investigation, they find out that their technicians occasionally have to stop forabout five minutes to verify the equipment in their truck enlroute to a customer site. It is determined that this Is acceptable behavior and should not be flagged on the resource trace.
Which configuration setting will ensure that these 5-minute stops along the route do not result in yellow dots displaying on the Map view?

A. Deselect 'Use durations reported to enhance company-wide estimations' setting on the ResourceType configuration screen.

B. Set 'Resource is considered idle if remains at the same location for more than 15 minutes and does not have started activity' on the Business Rules configuration screen.

C. Set 'Resource is considered to be at the activity location if the distance to it is less than 100 meters' on the Business Rules configuration screen.

D. Set the 'Departure/Parking time = 15 minutes' on the Statistics configuration screen.

Discussion 0

Correct Answer: B Vote an answer

QUESTION NO: 7
A company needs their mobile workers to be able to see which unassigned activities are located within a specific radius of their own location so that they can potentially assign and perform those jobs if they happen to have time along their routes.
Which option addresses that configuration requirement?

A. Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen.

B. Add the 'Nearby Activities1 action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen.

C. Add the 'Nearby Activities' action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen.

D. Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen.

Discussion 0

Correct Answer: D Vote an answer

QUESTION NO: 8
Which option is correct when "Sharing of the skill in Teamwork" is setto "Summary" for the technicians that have the option to share skills?

A. The team gets the total sum of work skill levels of all the team members.

B. The team gets the maximal work skill level of all the team members.

C. The assigned work skill assigned to a member does not affect the skills of the team.

D. The team gets the total sum of work skill levels of just one of the team members.

Discussion 0

Correct Answer: C Vote an answer

QUESTION NO: 9
Your customer wants to integrate OFSC with Oracle Knowledge Advanced Cloud.
What are the two main steps that must be taken as part of the integration process to allow Oracle Knowledge Advanced Cloud content to beaccessed from the OFSC application?

A. The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface.

B. The administrator or web developer must configure an OIC platform instance to bridge the Oracle Service Cloud and OFSC instances.

C. The administrator or web developer must configure the Service Portal to display the Oracle Knowledge Advanced features.

D. The administrator must configure the Oracle Knowledge access settings in OFSC.

E. Field personnel must be assigned Service Cloud accessvia the Service Portal interface.

Discussion 0

Correct Answer: A,D Vote an answer

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