Oracle B2B Service 2021 Implementation Essentials - 1Z0-1064-21 Free Exam Questions

A. You can create a trigger on the Trouble Ticket object usingthe Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.

B. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

C. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.

D. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5

A. Manage Service Request Severities

B. Manage Service Request Resolutions

C. Manage Service Request Queue

D. Manage Service Request Products

E. Manage Service Request Status Values

F. Manage Service Request Categories

A. Validate that AllowDuplicate is selected on the product item.

B. Verify that Root Catalog is selected on the product groups.

C. Validate that the product item is active and published.

D. Verify that Eligible for Service is selected on the product item.

A. No standard reports onmilestones are provided.

B. An as-delivered SLA Infolet shows near-overdue and overdue milestones.

C. Administrator-defined milestone data is not included in Analytics.

D. Milestone reporting is performed via the CRM Service Request Real-Time subject area.

A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.

B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.

C. Navigate to Setup and maintenance > Selectthe Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"

D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.

E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".

A. Sales opportunities

B. Notes

C. Contacts

D. Service requests

E. Social network

A. They allow a user to escalate a service request.

B. They can all be modified.

C. They have default values.

D. They allow a user to copy a service request.

E. They allow a user to forward a service request.

F. They can be assigned to a custom action script.

A. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.

B. Users that want to see immediate updates to articlesmust have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.

C. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articlesare updated.

D. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.