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Oracle 1Z0-1064-21 Actual Tests : Oracle B2B Service 2021 Implementation Essentials

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Oracle 1Z0-1064-21 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Security and Access Control8%- Data Security
- Roles and Privileges
Topic 2: Knowledge Management15%- Article Management and Search
- Integration with Service Requests
- Knowledge Base Setup
Topic 3: Service Request Management25%- Service Request Lifecycle
- Assignment Rules and Queues
- Categories, Types, and Statuses
Topic 4: Digital Customer Service20%- DCS Application Architecture
- Customization and Components
- Templates and Layouts
Topic 5: Entitlements and Service Level Agreements20%- Milestones and Escalations
- Coverage and Entitlement Setup
- SLA Configuration
Topic 6: Productivity and Automation12%- Macros and Shortcuts
- Workflows and Rules

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A) Title, Status
B) Title, Category, Severity
C) Title, Category, Severity, Status
D) Title
E) Title, Status, Problem Description


2. If you did not use the Reference Implementationtemplate for your Digital Customer Service (DCS) application, you will _________.

A) be required tomap roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
B) be required to create all of your own components for the display of Engagement Cloud objects
C) have to contact Oracle Support for the permission to deploy your custom DCS application
D) not be able to preview your application before you publish it


3. Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?

A) Validate that AllowDuplicate is selected on the product item.
B) Verify that Root Catalog is selected on the product groups.
C) Validate that the product item is active and published.
D) Verify that Eligible for Service is selected on the product item.


4. Your client has noticed that inbound emails from customers are not creating or updatingservice requests.
Which step should they perform to automate it?

A) Adjust permissions on all customer's profiles.
B) Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
C) Adjust the inbound message filters.
D) Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.


5. Which two keyboard shortcuts can be modified?

A) Save and Continue
B) Save and Close
C) Create Service Request
D) Cancel
E) OK


Solutions:

Question # 1
Answer: C
Question # 2
Answer: B
Question # 3
Answer: C
Question # 4
Answer: B
Question # 5
Answer: C,E

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