QUESTION NO: 2
If you want to disable the ability to delete activities for all users, what action should you perform?
If you want to disable the ability to delete activities for all users, what action should you perform?
Correct Answer: C
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QUESTION NO: 3
What three things should you do once you have established a global default coverage?
What three things should you do once you have established a global default coverage?
Correct Answer: A,B,D
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QUESTION NO: 4
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?
Correct Answer: A,B,C
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QUESTION NO: 5
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?
Correct Answer: B
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QUESTION NO: 6
When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.
When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.
Correct Answer: C
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QUESTION NO: 7
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.
Correct Answer: A
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QUESTION NO: 8
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?
Correct Answer: A
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