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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

A) Grant the agent Administrator permissions to add new search filters.
B) Create a new search through the application composer.
C) Create several personalized searches and create them to each other.
D) Add fields from the advanced search functionality.

2. Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A) Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
B) There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
C) Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
D) Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

3. You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

A) Configure your self-registrations so that they are automatically approved.
B) Disable the anonymous access option in your DCS application.
C) Configure the self-registrations to restrict registration to only existing Contacts.
D) Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.

4. Select the correct procedure to enable the Audit History tab for Service Requests.

A) Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
B) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
C) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
D) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.

5. Which four actions does the REST API for Service Requests (SRs) allow?

A) Update SR assignee
B) Delete SR by SR number
C) Update SR milestone
D) Create SR
E) Delete SR by SR title

Solutions: