Oracle Engagement Cloud 2019 Implementations Essentials - 1Z0-1064 Free Exam Questions

A. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.

B. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.

C. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.

D. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.

A. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under
"Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the
"Active Filters" list.Save the configuration.

B. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.

C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.

A. Knowledge management language locales

B. Default communication preferences

C. Default notification preferences

D. Knowledge management article links

E. Product and category filtering

F. Service request links

G. Default chat channel preferences

H. Default timezone

A. Resolution is due on Saturday, 2 PM EST.

B. First Response is due on Friday, 12 noon EST.

C. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.

D. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

A. Milestones are actions on a service request (SR) that must be completed by a specific time.

B. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.

C. Milestones are customizable by an administrator to include any number of organization-specific milestone types.

D. Milestones are commitments to handle SRs within certain timelines.

E. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and
'Resolution'.

A. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service

B. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service

C. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects

D. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service

A. Validate that Allow Duplicate is selected on the product item.

B. Verify that Root Catalog is selected on the product groups.

C. Validate that the product item is active and published.

D. Verify that Eligible for Service is selected on the product item.

A. Map a Visual Builder Cloud Service business object to the object API.

B. Assign the new business object to a page.

C. Assign the new business object to a new component.

D. Assign object access roles to an administrative user.