Oracle Knowledge Management Cloud 2017 Implementation Essentials - 1z0-980 Free Exam Questions

A. Make the answer status private, make the required changes, and republish it.

B. Add a conditional section within the answer with any access level.

C. Create an access level that has no customer portal visibility and assign it to the conditional section you do not want customers to view.

D. Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.

A. Applied Filter

B. Auto Filter

C. Bucket Filter

D. Slicing

E. Rollups

A. solved count based on customer activity

B. display position

C. number of answers linked to that answer

D. number of searches for that answer article

A. It can be exported using only absolute HTML layouts.

B. It can be exported in PDF format.

C. It can be exported to a character-delimited file.

D. It can be exported in XML format.

E. It can be exported as a Word doc.

F. It can be exported only as an .xlsx Excel file.

A. Batching and chaining operations are supported only by generic objects.

B. A generic object representation must be built for custom objects.

C. A generic object representation must be built for handling standard objects.

D. CRUD operations cannot be performed with generic objects.

A. Holidays have to be defined before creating response requirements.

B. Custom response requirements are based on the level of service being provided.

C. Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.

D. Default response requirements for an interface cannot be modified.

A. the total number of times the search has been made with the search string containing the title of the document

B. the number of times documents were clicked on as a result after a particular answer

C. the total number of times documents were clicked on

D. the number of times the "Is this answer helpful?" option has been selected as "Yes"

E. the number of cases linked to the top answer

A. Questions with High Score Answer

B. Words without Concepts

C. Click-Though Rate of External Documents

D. Search Accuracy

E. Article Aging