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Oracle 1z0-980 Actual Tests : Oracle Knowledge Management Cloud 2017 Implementation Essentials

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Oracle 1z0-980 Exam Overview:

Certification Vendor:Oracle
Exam Name:Oracle Knowledge Management Cloud 2017 Implementation Essentials
Exam Number:1Z0-980
Exam Price:$245 USD
Exam Format:Multiple Choice, Scenario-based
Certificate Validity Period:Typically 18-24 months (Oracle Cloud certification policy; may vary)
Exam Duration:120 minutes
Real Exam Qty:55-60
Related Certifications:Oracle Service Cloud
Oracle CX Cloud Implementation Specialist
Oracle Engagement Cloud
Available Languages:English
Passing Score:65%
Recommended Training:Oracle University Training
Exam Registration:Oracle Certification Portal
Sample Questions:Oracle 1z0-980 Sample Questions
Exam Way:Online proctored or authorized testing center (onsite)
Pre Condition:Recommended familiarity with Oracle CX Cloud applications and basic knowledge of customer service processes.
Official Syllabus URL:https://education.oracle.com

Oracle 1z0-980 Exam Syllabus Topics:

SectionObjectives
Topic 1: Knowledge Management Fundamentals- Business value and use cases
  • 1. Customer support knowledge enablement
    • 2. Agent productivity and deflection strategies
      - Core concepts of Knowledge Management Cloud
      • 1. Knowledge lifecycle management
        • 2. Knowledge articles and categories
          Topic 2: Reporting and Analytics- Optimization insights
          • 1. Deflection and success tracking
            • 2. Content gap analysis
              - Knowledge usage reporting
              • 1. Search analytics
                • 2. Article performance metrics
                  Topic 3: Content Management- Article creation and management
                  • 1. Version control and approvals
                    • 2. Authoring and publishing workflows
                      - Search optimization
                      • 1. Metadata and tagging strategies
                        • 2. Indexing and relevance tuning
                          Topic 4: Integration and Administration- Integration with Oracle CX
                          • 1. Service Cloud integration
                            • 2. Chat and agent desktop integration
                              - System administration
                              • 1. User management
                                • 2. Performance monitoring
                                  Topic 5: Configuration and Setup- Knowledge base configuration
                                  • 1. Content types and templates
                                    • 2. Localization and multilingual setup
                                      - Initial system configuration
                                      • 1. Setup tasks and prerequisites
                                        • 2. Security roles and privileges

                                          Oracle Knowledge Management Cloud 2017 Implementation Essentials: Your Questions, Answered

                                          The 1z0-980 exam (Oracle Knowledge Management Cloud 2017 Implementation Essentials) is the official Oracle exam that leads to the Oracle Knowledge Management Cloud Implementation Specialist certification, a credential at the Professional level. Related certifications include Oracle Engagement Cloud, Oracle Service Cloud, Oracle CX Cloud Implementation Specialist. Actual4test provides 72 practice questions to help you prepare for it with confidence.

                                          The 1z0-980 exam contains 55-60 questions and gives you 120 minutes to finish them. Before exam day, divide the total time by the question count so you know the pace you need to keep, and flag difficult items instead of getting stuck on them. Running at least one full timed session in the Actual4test test engine is the best way to make that time pressure feel familiar.

                                          You need 65% to pass, and the official registration fee is $245 USD. Keep in mind that a failed attempt means paying that fee in full again, so it pays to test yourself first. When your scores on the Actual4test timed practice tests stay consistently above the passing line, you are ready to book the exam.

                                          Recommended familiarity with Oracle CX Cloud applications and basic knowledge of customer service processes. Requirements can change over time, so always double-check the latest eligibility rules before you register on the official Oracle exam page.

                                          You can book your exam through the official registration channels:

                                          The exam is delivered in the following way: Online proctored or authorized testing center (onsite).

                                          Oracle recommends the following training options for this exam:

                                          Official courses build the foundation, and the 72 1z0-980 practice questions from Actual4test help you turn that knowledge into exam-day performance.

                                          Yes. Actual4test offers a free 1z0-980 PDF demo so you can check the quality of the practice questions before purchasing. After you buy, your product comes with 365 days of free updates, and if it expires you can renew the update service at a 50% discount from your member zone.

                                          Your purchase is protected by our 100% Money Back Guarantee. If you take the corresponding 1z0-980 exam within 60 days of purchase and do not pass, send us a scan of your enrollment slip and the official Score Report PDF within two days of the exam, and the full refund will be processed within seven days. The candidate name must match the payer name; exams taken within three days of purchase, free materials, and expired orders are not eligible. If you would rather not refund, you can exchange your product for two free products of equal value and keep the update service on your original purchase. Delivery itself is instant: your material is available for download and is emailed to you within one minute of payment. If nothing arrives within two hours, contact our support team. There is no limit on how many computers you may install it on.

                                          The 1z0-980 syllabus is organized into 5 exam domains. Among the first three are Knowledge Management Fundamentals, Integration and Administration, Configuration and Setup. For the complete breakdown of topics and subtopics, see the Exam Topics section above.

                                          Oracle Knowledge Management Cloud 2017 Implementation Essentials Sample Questions:

                                          Question 1

                                          Your Customer wants to fetch specific contact details using an ROQL query. Their requirements are:
                                          1. Fetch Contact ID, Contact First name, and Contact Last name details.
                                          2. Contact first name should start with "A".
                                          3. Query should run against the report database.
                                          4. All contacts must be sorted in ascending order by Contact first name.
                                          Which query will meet all the requirements?

                                          A. String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First = 'A%' ORDER BY Contact.Name.First;
                                          B. String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;
                                          C. String queryString = "USE OPERATIONAL; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;
                                          D. String queryString = "USE REPORT; SELECT id, C.First, C.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.First;


                                          Question 2

                                          Which three tasks should you perform after deploying custom objects? (Choose three.)

                                          A. editing a user's profile to grant permissions to use the custom object workspace
                                          B. creating standard reports
                                          C. adding the workspace to a user's navigation set
                                          D. defining relationships with other custom objects or standard objects
                                          E. creating a workspace
                                          F. creating system attributes


                                          Question 3

                                          Which two actions must you perform to configure the Social Monitor? (Choose two.)

                                          A. Add of update a list of favorites.
                                          B. Set up a Social Monitor search schedule.
                                          C. Add or update profiles to include the Social Monitor permissions.
                                          D. Add or update profiles to include permission to add themes and clustering.
                                          E. Add or update staff accounts to use profile that include Social Monitor permissions.
                                          F. Add or update navigation sets to include the Social Monitor navigation button and component.


                                          Question 4

                                          Which statement is true about generic objects?

                                          A. Batching and chaining operations are supported only by generic objects.
                                          B. A generic object representation must be built for custom objects.
                                          C. A generic object representation must be built for handling standard objects.
                                          D. CRUD operations cannot be performed with generic objects.


                                          Question 5

                                          You notice that when a customer searches with the word "mobile", there are irrelevant answers showing under
                                          "Answers Other Found Helpful" section.
                                          Which two steps should you take to resolve this? (Choose two.)

                                          A. Add the word "mobile" to the answer stop word, add "mobile" to the search priority word, and then assign one answer.
                                          B. Remove Related Answer Widget from the Customer Portal.
                                          C. Block irrelevant answers from learned links.
                                          D. Delete irrelevant answers from sibling answers.
                                          E. Remove irrelevant answers from manually related answers.


                                          Solutions:

                                          Question 1
                                          Answer: B
                                          Question 2
                                          Answer: A,C,E
                                          Question 3
                                          Answer: C,F
                                          Question 4
                                          Answer: A
                                          Question 5
                                          Answer: A,D

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