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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials - 1z0-981 Free Exam Questions

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Total 73 questions
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QUESTION NO: 1
Which three statements are true about headers of custom process models?

Correct Answer: A,D,G Vote an answer
QUESTION NO: 2
You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

Correct Answer: B Vote an answer
QUESTION NO: 3
Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

Correct Answer: D Vote an answer
QUESTION NO: 4
Which three features can be configured in advanced routing?

Correct Answer: B,D,F Vote an answer
QUESTION NO: 5
Which option should you use to create or configure queues?

Correct Answer: D Vote an answer
QUESTION NO: 6
You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?

Correct Answer: D Vote an answer
QUESTION NO: 7
Which two types of joins are available in analytics?

Correct Answer: A,B Vote an answer
QUESTION NO: 8
Which two statements are true about chat surveys?

Correct Answer: A,C Vote an answer
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Total 73 questions

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