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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

A) Assign scores to the survey questions and set the status field based on the responses.
B) Create a polling survey.
C) Write a business rule to reopen the case.
D) Create a transactional survey.
E) Schedule the survey on a daily basis.
F) Create a report for the survey scores.

2. Which three statements are true about headers of custom process models?

A) They contain standard objects only.
B) They contain the version number of the PHP script.
C) The header section needs to be uncommented during testing.
D) The header section is always commented.
E) The/QDntain the version number of the Connect Common Object Model.
F) They contain all possible events with the objects.
G) They list only the events that are supported by the code implementation.

3. Which three statements are true about add-ins?

A) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
B) They are the visual areas of Oracle Service Cloud Agent Desktop.
C) They always run locally on the machines on which the desktop application runs.
D) They always run locally to access local data.
E) They can be added to the Custom Portal area of Oracle Service Cloud.
F) They can be designed to create visual components and not perform any integrations.

4. Which three statements are true about navigation sets?

A) Using navigation sets, you can define what quick links can be seen when navigating File > Link.
B) The same navigation set can be set for different interfaces.
C) Using navigation sets, you can configure whether to show the Home navigation pane or not.
D) Using navigation sets, you can configure which quick search reports can be seen.
E) Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
F) Using navigation sets, you can define what new objects can be created by using the File menu.

5. In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A) Utilizing workflows and splitting functionality into more than one workspace
B) Removing fields in the workspaces
C) Placing objects on different tabs and splitting the loading across multiple tabs
D) Creating multiple workspaces per business function and assigning to different profiles

Solutions: