Avaya Proactive Contact Implementation and Maintenance - 3303 Free Exam Questions

A. the fields section

B. the label section

C. the expression section

D. the dimension section

A. Verify that there are four swif_dg processes running on the Avaya Proactive Contact server.

B. Verify the name (switch1) and IP address for the PG230RM matches between the /etc/hosts onthe AvayaProactiveContact server and in the Network Configuration page on the PG230RM (under the Current Internet Address).

C. Verify you have an active flashing LED light on the front of the ENBC card indicating LAN activity.

D. Verify that SWITCHTYPE is set to DIGITAL in /opt/avaya/pds/etc/master.cfg on the Avaya Proactive Contact server.

E. Run lanscan and landiag and look for collisions and other errors on the internal network (lan0).

A. Stop and start the LDAP service on the primary dialer only.

B. Stop and start the mid-tier processes on the primary dialer only.

C. Stop and start the LDAP service on the primary and secondary dialers.

D. Stop and start the dialer processes on the primary and secondary dialers.

A. one LPVC2 card with 16 MB on-board memory

B. two LPVC2 cards with 16 MB on-board memory

C. one LPVC2 card with 32 MB on-board memory

D. two LPVC2 cards with 32 MB on-board memory

A. The completion code was not assigned to a short-cut key.

B. The new code was not available because it was created on another dialer in the pod.

C. The new completion code Is not available for use untilafter the next dialer restart.

D. The new completion code is an agent completion code.

E. The agents was not aware of the new completion code.

A. The supervisor workstation requires a DHCP address.

B. APC supports Ethernet III networks with User Datagram Protocol (UDP) feature.

C. The connection between a PG230 and the Application server must be l0BaseT.

D. The APC server can use a DHCP address.

E. Traffic isolation is needed between the digital switch and the Application Enablement Services (AES).

A. when acquired by the APC, the agent will hear different zip tones indicating either they havebeen connected to an inbound call or outbound call.

B. When acquired, the agent should use their aux buttons on their phone between calls to indicate their current state so the APC will know when they are available to handle additional calls.

C. When acquired, if the service level of the Domain Group the agent is associated with is not beingmet, the agent's headset is disconnected (releaseD.with the next record release.

D. The agent's headset is connected (acquireD.only when the inbound service level of their domaingroup is being met or exceeded.

E. The agent's headset is connected immediately by the Avaya Proactive Contact (APC.upon initial login through the acquire VDN (acquired).

A. A "Transfer Wait Queue" script should be built with fwait3 and configured in the "Script label touse for transferring to wait queue" when transferring using transfer trunks.

B. "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using the NVDT feature.

C. "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using hookflash transfers.

D. "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using transfer trunks.

E. A "Transfer Wait Queue" script should be built with fwait3 and configured in the "Script label touse for transferring to wait queue" for transferring using the Native Voice and Data Transfer (NVDT) feature.

A. PC Analysis Extract

B. Event Monitor

C. PIF Report

D. List Distribution