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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which two statements are accurate about configuring the Supervisor Software? (Choose two.)

A) The Configurator needs to be started manually, the first time you run Health Manager.
B) You configure the Supervisor applications using the Configurator.
C) The Configurator is a configuration utility installed with the Health Manager application.
D) If the Configurator is not running, access and runitfrom the Role Editor.

2. Which three should you verify if a network connection error is suspected between the Avaya Proactive Contact 5.X server and the PG230RM? (Choose three.)

A) Verify that there are four swif_dg processes running on the Avaya Proactive Contact server.
B) Verify the name (switch1) and IP address for the PG230RM matches between the /etc/hosts onthe AvayaProactiveContact server and in the Network Configuration page on the PG230RM (under the Current Internet Address).
C) Verify you have an active flashing LED light on the front of the ENBC card indicating LAN activity.
D) Verify that SWITCHTYPE is set to DIGITAL in /opt/avaya/pds/etc/master.cfg on the Avaya Proactive Contact server.
E) Run lanscan and landiag and look for collisions and other errors on the internal network (lan0).

3. A company's host needs the ability to send multiple downloads to the Proactive Contact system throughout the day rather than one automatic download in the morning. This must occur without interruption in calling activity.
Which feature accomplishes this?

A) Virtual Agent
B) Infinite Job
C) Batch Campaign Update
D) Post update

4. Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)

A) If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.
B) If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).
C) There can be more than one shadow job configured per calling list.
D) Completion Code 98 and 19 are associated with Agent Owned Recall.
E) Supervisors have to start the shadow jobs at the start of the day.

5. From where can you run the backup complete system?

A) Campaign Monitor
B) Administrator Main Menu
C) Supervisor Main Menu
D) Campaign Analyst

Solutions: