Cisco Advanced Administration and Reporting of Contact Center Enterprise - 500-443 Free Exam Questions

A. drfSystem.xml

B. drfDeviceProfile.xml

C. drfSchedule.xml

D. drfPlatform.xml

E. drfDevice.xml

A. call routing brain of PCCE/UCCE

B. queuing and self-service IVR

C. interface between CUBE and UCCE/PCCE

D. plays IVR Prompts to Callers

A. AWDB

B. Agent PG/CTIServer

C. SPOG

D. Finesse

E. IDS

A. After new super users are added to the Administration console, the super user initially created during installation can be deleted.

B. The super users can manage the CUIC system like Cluster Configuration. Control Center, and Tools from any server nodes.

C. All of the administrative tasks of the Cisco Unified Intelligence Center solution can be administered from within OAMP.

D. The initial and default super user is the System Application User who is configured during installation has permission to do everything, including creating additional super users.

E. Any user assigned to the System Application User can access the administration console.

A. Dialtone

B. Get Digit

C. Claim Number

D. Play media

E. Account Type

A. Skill group

B. Precision queue

C. Media Server

D. Call Type, which in turn points to a scheduled Routing Script

A. Create a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.

B. Configure the Survey DN, CT and associate with the Survey routing script.

C. Set \iser.microapp.isPostCallSurvev' to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

D. Create a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.

E. Set "user.microapp.isPostCallSurvey'' to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.