QUESTION NO: 1
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended.
Which command would you use to do this?
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended.
Which command would you use to do this?
Correct Answer: A
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QUESTION NO: 2
Refer to the exhibit.
Based on the agent idle time and call flow in the exhibit, to which location will the call be queued?
Refer to the exhibit.
Based on the agent idle time and call flow in the exhibit, to which location will the call be queued?
Correct Answer: B
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QUESTION NO: 3
Refer to the exhibit.
Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable "A"?
Refer to the exhibit.
Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable "A"?
Correct Answer: D
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QUESTION NO: 4
A customer uses multi-site Best Service Routing (BSR) and IP trunks to handle callers in the most efficient manner. To conserve bandwidth, they would like announcements to be sourced at the local switch, regardless of which site is deemed "best".
Which licensed feature must be activated to accomplish this?
A customer uses multi-site Best Service Routing (BSR) and IP trunks to handle callers in the most efficient manner. To conserve bandwidth, they would like announcements to be sourced at the local switch, regardless of which site is deemed "best".
Which licensed feature must be activated to accomplish this?
Correct Answer: B
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QUESTION NO: 5
Which three statements are true about virtual routing? (Choose three.)
Which three statements are true about virtual routing? (Choose three.)
Correct Answer: A,B,C
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QUESTION NO: 6
How should you track problems in a Call Center Elite installation?
How should you track problems in a Call Center Elite installation?
Correct Answer: A
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QUESTION NO: 7
A call center has two sets of server applications in the primary location, Seattle and in the secondary location, New York. In Seattle, a significant storm has shut down the offices and there is no electricity available.
What happens with the call center?
A call center has two sets of server applications in the primary location, Seattle and in the secondary location, New York. In Seattle, a significant storm has shut down the offices and there is no electricity available.
What happens with the call center?
Correct Answer: C
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