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Certification Path

The Avaya Aura Call Center Elite and Call Center Elite Multichannel Support certification path includes only one 7491X certification exam.

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Avaya Aura Call Center Elite and Call Center Elite Multichannel Support 7491X Exam

Avaya Aura Call Center Elite and Call Center Elite Multichannel Support 7491X Exam validates the ability to identify how alternate routing to multiple call centers can benefit customers and describe the purpose of enhanced core vectoring features and commands. It also tests your ability to describe how to install and troubleshoot the Prerequisites for Avaya Aura Call Center Elite Multichannel and evaluate Avaya Aura Call Center Elite Multichannel Alarm and Notification. Call Center Manager and Call Center Management System Expert hold or pursue this certification and you can expect the same job role after completion of this certification.

7491X Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our 7491X exam dumps will include the following topics:

• Demonstrate how to perform an initial call center configuration.
• Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music souces.
• Create and test call vectors.
• Describe the Avaya Aura Call Center Elite features of the Avaya Aura Communication Manager.
• Review primary call center components, concepts, and terms.
• Describe Avaya's call center applications used with Avaya Aura Call Center Elite.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21554