QUESTION NO: 1
Which two tools are used to configure the email servers In Avaya Contact Center Select (ACCS)? (Choose two.)
Which two tools are used to configure the email servers In Avaya Contact Center Select (ACCS)? (Choose two.)
Correct Answer: C,D
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QUESTION NO: 2
In Avaya Contact Center Select (ACCS), voice calls are directed to ACCS via the ACCS SIP extension.
For voice calls to be answered by ACCS, what are two places where Route points (CDNs) are defined? (Choose two.)
In Avaya Contact Center Select (ACCS), voice calls are directed to ACCS via the ACCS SIP extension.
For voice calls to be answered by ACCS, what are two places where Route points (CDNs) are defined? (Choose two.)
Correct Answer: A,C
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QUESTION NO: 3
Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?
Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?
Correct Answer: A
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QUESTION NO: 4
What are the two locations where a historical report can be saved? (Choose two.)
What are the two locations where a historical report can be saved? (Choose two.)
Correct Answer: B,D
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QUESTION NO: 5
A customer has an existing operational Avaya Contact Center Select (ACCS) solution, and has added a new number for inquiries about a special credit loan offer. The customer wants calls to be answered by agents assigned the existing NewAccounts skillset.
Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.) Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)
A customer has an existing operational Avaya Contact Center Select (ACCS) solution, and has added a new number for inquiries about a special credit loan offer. The customer wants calls to be answered by agents assigned the existing NewAccounts skillset.
Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.) Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)
Correct Answer: A,D
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QUESTION NO: 6
Which two statements about Campus Business Continuity are true? (Choose two.)
Which two statements about Campus Business Continuity are true? (Choose two.)
Correct Answer: B
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QUESTION NO: 7
What happens after an agent enters an After Call Work Item activity code while on a skillset call?
What happens after an agent enters an After Call Work Item activity code while on a skillset call?
Correct Answer: A
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