ITIL 4 Managing Professional Transition - ITIL-4-Transition Free Exam Questions

A. Continuous integration

B. Robotic process automation

C. Swarming

D. Data analytics

A. A workaround

B. A risk

C. A known error

D. An incident

A. The level of expenses regarding a technology for a service is defined by an outcome

B. Outcomes provide assurance to stakeholders regarding the performance of a service

C. An outcome depends on at least one output to deliver a result

D. The delivery of products to a stakeholder is enabled by outcomes

A. By using the one or two guiding principles that are most relevant to the specific decision

B. By using the focus on value' principle and one or two others that are relevant to the specific decision

C. By reviewing each guiding principle to decide how relevant it is to the specific decision

D. By using all the guiding principles equally when making any decision

A. An iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creation

B. The practice of analyzing a business, defining its needs, and recommending solutions that create value for stakeholders

C. Designing just enough features to satisfy early customers, and providing feedback for future development

D. A process improvement philosophy that prioritizes flow efficiency over resource efficiency

A. Cost plus

B. Cost

C. Market price

D. Differential charging

A. Use a mix of communication methods and ensure that a feedback mechanism is included that allows anonymity to be retained if desired

B. Use a mix of communication methods and ensure that any feedback received is shared openly on a public forum to promote visibility

C. Send an email to the affected staff and ensure that as much detail as possible is included to promote transparency

D. Use instant messaging for both communicating and receiving feedback to ensure a quick response for all affected staff.

A. Incident management resolves issues; service desk investigates the underlying causes of issues

B. Incident management resolves complex issues; service desk resolves simpler issues

C. Incident management restores service operation; service desk provides communication with users

D. Incident management manages interruptions to services; service desk monitors achieved service quality

A. Vague targets, such as user experience metrics, should be avoided

B. To promote consistency, carry SLAs forward unchanged every year

C. Base the SLA on system-based metrics that are useful to the service provider

D. The language and terms used in the SLA should be commonly understood by all parties

A. Relationship managers

B. Customers

C. Developers

D. Suppliers