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| Certification Vendor: | Axelos (PeopleCert) |
|---|---|
| Exam Name: | ITIL 4 Managing Professional Transition |
| Exam Number: | ITIL-4-Transition |
| Passing Score: | 70% |
| Available Languages: | English |
| Real Exam Qty: | 40 questions |
| Certificate Validity Period: | No expiry (lifetime) |
| Exam Price: | USD $375 |
| Exam Duration: | 130 minutes |
| Exam Format: | Scenario-based, Multiple Choice |
| Related Certifications: | ITIL 4 Specialist modules (Create, Deliver and Support / Drive Stakeholder Value / High Velocity IT) ITIL 4 Strategist modules (Direct, Plan and Improve) ITIL 4 Managing Professional (MP) |
| Sample Questions: | ITIL ITIL-4-Transition Sample Questions |
| Exam Way: | Online proctored exam (PeopleCert) or in-person at authorized testing centers |
| Pre Condition: | Must hold ITIL v3 Foundation certificate (or ITIL v2 Foundation plus v3 Foundation Bridge) or any v3 intermediate certification (Service Manager, Practitioner, or Expert). Note: The ITIL 4 Managing Professional designation requires passing four exams after completing this transition exam. |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-certifications/itil-4-managing-professional |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL 4 Strategist: Direct, Plan and Improve | 10% | - Understand the key practices for direction and planning - Understand the scope of the Direct, Plan and Improve practice - Apply the key principles and methods for effective direction and planning |
| Topic 2: Craft and deliver a focused digital and IT strategy | 25% | - Recognize the components of an effective digital and IT strategy - Understand the scope and key concepts of a digital and IT strategy - Apply the strategic approach to digital and IT services |
| Topic 3: Manage the journey to a service value stream | 25% | - Understand the concept of a service value stream - Apply the service value stream approach to design and deliver services - Identify the components and activities of a service value stream |
| Topic 4: ITIL 4 Specialist: Create, Deliver and Support | 15% | - Understand the concepts and challenges of value stream mapping - Understand the key practices for effective service delivery - Apply the concepts of value streams to design and deliver services - Understand the key practices for reliable and effective support |
| Topic 5: Adopt and adapt the ITIL framework to deliver value in a digital era | 25% | - Apply ITIL guiding principles in different contexts - Map ITIL v3 practices to ITIL 4 practices - Understand the principles and key concepts of ITIL 4 |
The ITIL-4-Transition exam (ITIL 4 Managing Professional Transition) is the official ITIL exam that leads to the ITIL 4 Managing Professional certification, a credential at the Advanced / Managing Professional level. Related certifications include ITIL 4 Managing Professional (MP), ITIL 4 Specialist modules (Create, Deliver and Support / Drive Stakeholder Value / High Velocity IT), ITIL 4 Strategist modules (Direct, Plan and Improve). Actual4test provides 98 practice questions to help you prepare for it with confidence.
The ITIL-4-Transition exam contains 40 questions questions and gives you 130 minutes to finish them. Before exam day, divide the total time by the question count so you know the pace you need to keep, and flag difficult items instead of getting stuck on them. Running at least one full timed session in the Actual4test test engine is the best way to make that time pressure feel familiar.
You need 70% to pass, and the official registration fee is USD $375. Keep in mind that a failed attempt means paying that fee in full again, so it pays to test yourself first. When your scores on the Actual4test timed practice tests stay consistently above the passing line, you are ready to book the exam.
Must hold ITIL v3 Foundation certificate (or ITIL v2 Foundation plus v3 Foundation Bridge) or any v3 intermediate certification (Service Manager, Practitioner, or Expert). Note: The ITIL 4 Managing Professional designation requires passing four exams after completing this transition exam. Requirements can change over time, so always double-check the latest eligibility rules before you register on the official ITIL exam page.
Yes. Actual4test offers a free ITIL-4-Transition PDF demo so you can check the quality of the practice questions before purchasing. After you buy, your product comes with 365 days of free updates, and if it expires you can renew the update service at a 50% discount from your member zone.
Your purchase is protected by our 100% Money Back Guarantee. If you take the corresponding ITIL-4-Transition exam within 60 days of purchase and do not pass, send us a scan of your enrollment slip and the official Score Report PDF within two days of the exam, and the full refund will be processed within seven days. The candidate name must match the payer name; exams taken within three days of purchase, free materials, and expired orders are not eligible. If you would rather not refund, you can exchange your product for two free products of equal value and keep the update service on your original purchase. Delivery itself is instant: your material is available for download and is emailed to you within one minute of payment. If nothing arrives within two hours, contact our support team. There is no limit on how many computers you may install it on.
The ITIL-4-Transition syllabus is organized into 5 exam domains. Among the first three are ITIL 4 Strategist: Direct, Plan and Improve (10%), Adopt and adapt the ITIL framework to deliver value in a digital era (25%), Manage the journey to a service value stream (25%). For the complete breakdown of topics and subtopics, see the Exam Topics section above.
Question 1
An organization is experiencing difficulties with the way it resolves incidents. The service desk staff are often unsure which teams to escalate an incident to. The incident is then passed between different teams until it reaches the correct team. Also, the service desk analyst does not always know the correct type of information and level of detail which will be required by the team that resolved the issue. The organization is considering moving away from a formally organized system of tiered support groups. Which is an alternative to this structure that would help to improve the situation?
A. Continuous integration
B. Robotic process automation
C. Swarming
D. Data analytics
Question 2
Which is the BEST type of resource for investigating complex incidents?
A. Knowledgeable support staff
B. Self-help systems
C. Detailed work instructions
D. Disaster recovery plans
Question 3
Which is a purpose of the customer journey?
A. To understand the service consumer resources required to deliver the service
B. To maximize the number of contacts with the customer in order to enhance the service
C. To understand the interactions between the user and the service provider
D. To maximize the co-creation of value from both an outcome and experience perspective
Question 4
Which describes an unresolved problem that has been already analysed?
A. A workaround
B. A risk
C. A known error
D. An incident
Question 5
What is MOST LIKELY to be handled as a service request?
A. Managing an interruption to a service
B. The implementation of a workaround
C. Providing a virtual server for a development team
D. An emergency change to apply a security patch
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: C | Question 5 Answer: C |
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