QUESTION NO: 1
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased. What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased. What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?
Correct Answer: C
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QUESTION NO: 2
A business has a requirement to display cases in a console for service agents. Cases can have avariety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case. Which FlexCard functionality can be used to meet this requirement?
A business has a requirement to display cases in a console for service agents. Cases can have avariety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case. Which FlexCard functionality can be used to meet this requirement?
Correct Answer: B
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QUESTION NO: 3
An OmniStudio Consultant is designing an Integration Procedure (IP) that includes a series of Data Mapper actions. To ensure the IP is executed only when necessary, the consultant needs to implement conditional execution. What is best practice for adding conditional execution to an IP action?
An OmniStudio Consultant is designing an Integration Procedure (IP) that includes a series of Data Mapper actions. To ensure the IP is executed only when necessary, the consultant needs to implement conditional execution. What is best practice for adding conditional execution to an IP action?
Correct Answer: C
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QUESTION NO: 4
Coral Cloud Resorts is designing a solution for its Experience Cloud site. The goal is to show personalized welcome messages and booking summaries to authenticated users. The OmniStudio Consultant must decide between embedding a FlexCard on a record detail page versus a site page. Which factor is most critical for making this decision?
Coral Cloud Resorts is designing a solution for its Experience Cloud site. The goal is to show personalized welcome messages and booking summaries to authenticated users. The OmniStudio Consultant must decide between embedding a FlexCard on a record detail page versus a site page. Which factor is most critical for making this decision?
Correct Answer: B
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QUESTION NO: 5
An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information. Which two pieces of data should the consultant recommend displaying using FlexCards? Choose 2 answers
An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information. Which two pieces of data should the consultant recommend displaying using FlexCards? Choose 2 answers
Correct Answer: B,D
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QUESTION NO: 6
A pop-up window will display additional information about the campaign, such as details about the members. A button must initiate a guided process to add new leads to the campaign. Which two FlexCard features should the consultant recommend to meet these requirements? Choose 2 answers
A pop-up window will display additional information about the campaign, such as details about the members. A button must initiate a guided process to add new leads to the campaign. Which two FlexCard features should the consultant recommend to meet these requirements? Choose 2 answers
Correct Answer: A,C
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QUESTION NO: 7
Which two functions can be performed by DataRaptors? Choose 2 answers
Which two functions can be performed by DataRaptors? Choose 2 answers
Correct Answer: A,B
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QUESTION NO: 8
A stakeholder insists on using a single massive OmniScript to handle Sales, Service, and Billing inquiries to "simplify maintenance." What risk does this monolithic approach introduce?
A stakeholder insists on using a single massive OmniScript to handle Sales, Service, and Billing inquiries to "simplify maintenance." What risk does this monolithic approach introduce?
Correct Answer: B
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QUESTION NO: 9
A form requires the user to upload a copy of their driver's license. Which component provides this functionality?
A form requires the user to upload a copy of their driver's license. Which component provides this functionality?
Correct Answer: C
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QUESTION NO: 10
Which OmniScript element can be used to retrieve data from more than one source?
Which OmniScript element can be used to retrieve data from more than one source?
Correct Answer: D
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