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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A consultant must design a 360 view of the customer. The business requirements are:
* A header card with account information (name, account number, next billing date, invoice method)
* A list of related contacts (first name, last name, phone)
* All the open cases related to the account (subject, priority, SLA)
An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience?
Choose 2 answers

A) Use a Zone Template
B) Use a Block Element with the Collapse property enabled
C) Use a Datatable element
D) Use a Custom Style to adjust height and width

2. Which OmniStudio tool is optimized for performance and minimizes configuration time?

A) Integration Procedure
B) DataRaptor Extract
C) DataRaptor Turbo Extract
D) Calculation Procedure

3. A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers

A) Allow customers to enter bill payment information
B) Display a 360° view of the customer
C) Display differentactions based on context
D) Guide users through complex processes

4. A business wants to create an OmniScript that allows call center agents to schedule field service appointments with customers. The process needs to retrieve available appointment dates from an external system via a REST A [ and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmation should display with rich text and images.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers

A) Text Area
B) HTTP Action
C) Multi-select
D) Select
E) Text Block

5. which Action element redirects the user outside an LWC OmniScript?

A) Done
B) Response
C) Post to Object
D) Navigate

Solutions: