QUESTION NO: 1
A UX Designer interviews a user who spends most of their time moderating forums, enforcing community standards, and providing member support. Which Salesforce persona does this user align with?
A UX Designer interviews a user who spends most of their time moderating forums, enforcing community standards, and providing member support. Which Salesforce persona does this user align with?
Correct Answer: C
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QUESTION NO: 2
Cloud Kicks (CK) allows its partners to manage leads and opportunities. CK's relationship manager has requested that partners are able to quickly browse and see their opportunities segmented by key attributes: If the opportunity is closing within 2 weeks; If it is valued at more than $100,000. Which approach should be used in Experience Builder to enable this?
Cloud Kicks (CK) allows its partners to manage leads and opportunities. CK's relationship manager has requested that partners are able to quickly browse and see their opportunities segmented by key attributes: If the opportunity is closing within 2 weeks; If it is valued at more than $100,000. Which approach should be used in Experience Builder to enable this?
Correct Answer: C
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QUESTION NO: 3
Cloud Kicks' development team is working on the build of a new custom component using VS Code. They often have new CSS classes and properties conflicting with the Salesforce Lightning Design System (SLDS).
What should simplify working with SLDS in Lightning Components?
Cloud Kicks' development team is working on the build of a new custom component using VS Code. They often have new CSS classes and properties conflicting with the Salesforce Lightning Design System (SLDS).
What should simplify working with SLDS in Lightning Components?
Correct Answer: A
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QUESTION NO: 4
Cloud Kicks hired a UX Designer to help improve the design of its Experience Cloud site. The company knows the interface needs updating but is unsure about wh at should be done. Which tool should the designer utilize first?
Cloud Kicks hired a UX Designer to help improve the design of its Experience Cloud site. The company knows the interface needs updating but is unsure about wh at should be done. Which tool should the designer utilize first?
Correct Answer: A
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QUESTION NO: 5
Which consideration should be made when conducting a Consequence Scanning workshop?
Which consideration should be made when conducting a Consequence Scanning workshop?
Correct Answer: A
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QUESTION NO: 6
A realty company provides a way for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers. Which two standard Salesforce objects should be used in this experience?
A realty company provides a way for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers. Which two standard Salesforce objects should be used in this experience?
Correct Answer: B
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QUESTION NO: 7
A UX Designer is hired to help create a brand new app for the AppExchange with a humancentered approach.
Which strategy will most likely strengthen employee relationships the most?
A UX Designer is hired to help create a brand new app for the AppExchange with a humancentered approach.
Which strategy will most likely strengthen employee relationships the most?
Correct Answer: B
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QUESTION NO: 8
A UX Designer is asked to design a new component built on Salesforce Lightning. What should be their first step?
A UX Designer is asked to design a new component built on Salesforce Lightning. What should be their first step?
Correct Answer: B
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QUESTION NO: 9
Cloud Kicks (CK) wants to provide employees with quick access to apps, objects, and other items in the Salesforce mobile app. Which navigational feature should CK use?
Cloud Kicks (CK) wants to provide employees with quick access to apps, objects, and other items in the Salesforce mobile app. Which navigational feature should CK use?
Correct Answer: C
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QUESTION NO: 10
Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated. In what way could confirmation bias be avoided?
Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated. In what way could confirmation bias be avoided?
Correct Answer: B
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QUESTION NO: 11
A UX Designer is in the process of designing a new page layout for a custom object in Salesforce. How should the designer ensure the best end-user experience?
A UX Designer is in the process of designing a new page layout for a custom object in Salesforce. How should the designer ensure the best end-user experience?
Correct Answer: A
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QUESTION NO: 12
Which resources of the Salesforce Lightning Design System (SLDS) could be used to make custom applications look like Salesforce?
Which resources of the Salesforce Lightning Design System (SLDS) could be used to make custom applications look like Salesforce?
Correct Answer: B
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QUESTION NO: 13
A branding and marketing team wants to customize the theme in the external customer support site to match the style guide requirements. What should be the recommended next step?
A branding and marketing team wants to customize the theme in the external customer support site to match the style guide requirements. What should be the recommended next step?
Correct Answer: C
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QUESTION NO: 14
A UX Designer wants to quickly mock up Salesforce User Interface experiences using a collection of prebuilt components. The designer needs Salesforce Lightning Design System (SLDS) resources for their designs and prototypes such as base components, tokens, and design patterns. Which tool or installation should best support their needs?
A UX Designer wants to quickly mock up Salesforce User Interface experiences using a collection of prebuilt components. The designer needs Salesforce Lightning Design System (SLDS) resources for their designs and prototypes such as base components, tokens, and design patterns. Which tool or installation should best support their needs?
Correct Answer: B
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QUESTION NO: 15
What is a goal of usability testing?
What is a goal of usability testing?
Correct Answer: C
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