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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welcher Prozess wird in erster Linie durch die Analyse von Patterns of Business Activity (PBA) unterstützt?

A) Verfügbarkeitsmanagement
B) Nachfragemanagement
C) Service Level Management
D) Finanzverwaltung

2. Welche der folgenden Aussagen ist INKORREKT?
Der Service-Inhaber:

A) Ist für die kontinuierliche Verbesserung und das Management von Änderungen verantwortlich, die sich auf den Service auswirken, den sie besitzen
B) Ist verantwortlich für die tägliche Überwachung und den Betrieb des Dienstes, den sie besitzen
C) Ist ein Hauptbeteiligter an allen zugrunde liegenden IT-Prozessen, die den Service unterstützen, den sie besitzen
D) Ist für einen bestimmten Dienst innerhalb einer Organisation verantwortlich

3. Welche der folgenden Availability Management-Aktivitäten gelten als proaktiv und nicht als reaktiv?
1. Risikoeinschätzung
2. Prüfung der Resilienzmechanismen
3. Überwachung der Komponentenverfügbarkeit

A) nur 1 und 3
B) nur 1 und 2
C) nur 2 und 3
D) Alle oben genannten

4. Welcher Prozess ist dafür verantwortlich, wiederkehrende Ereignisse zu eliminieren und die Auswirkungen von Ereignissen zu minimieren, die nicht verhindert werden können?

A) Ereignisverwaltung
B) Änderungsmanagement
C) Problem Management
D) Service Level Management

5. Welcher Prozess ist für die Bereitstellung der Rechte zur Nutzung eines IT-Dienstes verantwortlich?

A) Erfüllung anfordern
B) Änderungsmanagement
C) Zugriffsverwaltung
D) Incident Management

Solutions: