Oracle 1z0-325 Actual Tests : Oracle RightNow Cloud Service 2016 Implementation Essentials

In 2026, employers still trust Oracle certifications because the exams stay demanding. Actual4test helps you meet that standard with 87 1z0-325 practice questions prepared and reviewed by certified experts.

Oracle 1z0-325 Exam Overview:

Oracle 1z0-325 Exam Syllabus Topics:

Common Questions Candidates Ask About 1z0-325

Oracle RightNow Cloud Service 2016 Implementation Essentials Sample Questions:

Question 1

Your customer has a number of custom fields that are no longer in use and would like to repurpose them for a new initiative.
Which set of custom field properties can you change as part of the repurpose work?

A. Column Name / Index / Interface Visibility / Notes
B. Index / Size of Field / Hint / End-User Visibility
C. End-User Visibility / Data Type / Notes
D. Column Name / Default Value / Hint / Notes
E. Label / Column Name / Data Type / Default Value

Question 2

Your customer has a special business process where their agents will put incidents into a waiting status for a period of one week on a regular basis.
Your customer would like these incidents to remain in the waiting status until the agent has finished researching the incident(s).
Your customer does not want these incidents to close until 7 calendar days have passed.
Which configuration setting needs to be modified from its default value in order to prevent the system from closing the waiting incident automatically?

A. PURGE_DELETE_INCIDENTS
B. CI_HOURS
C. MYQ_REOPEN_DEADLINE
D. DORMANT_INCIDENTS
E. CI_WAITING_CALC_DAYS

Question 3

Your customer wants to set CI_HOURS to 720 but they don't want to notify customers when the incident status automatically changes.
Which Contact Email Message should be turned off?

A. Incident Unresolved
B. Incident Closed
C. Incident Waiting
D. Question Receipt
E. Rule Email
F. Incident Solved

Question 4

Which two special characters can be used as wildcard values when searching for Key values in the configuration settings? (Choose two.)

A. @
B. %
C. #
D. ^
E. &
F. $
G. !
H. *

Question 5

Your customer wants to send out a post incident survey using a business rule.
Which two options would prevent them from completing their rule? (Choose two.)

A. No transactional survey has been created, so the "Send Transaction Survey" action is not available.
B. A "Transition State" action was added in the rule before the "Send Transaction Survey" was added so the action button is no longer available.
C. The rule contained a Send Email Response to Sender action within the Then statement.
D. The rule was created in a function state as opposed to a normal rule state.
E. The "IF" condition section includes a check of the previous status.

Solutions: