IBM A2010-591 Actual Tests : Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3

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IBM A2010-591 Exam Syllabus Topics:

IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What are three types of changes in the Changes application? (Choose three.)

A) Planned Change
B) Critical Change
C) Normal Change
D) Standard Change
E) Scheduled Change
F) Emergency Change

2. The IBM SrnartCloud Control Desk provides the ability to visualize the impact of what type of change?

A) A change to people
B) A change on assets
C) A change on configurations items
D) A change on services

3. After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is it?

A) Problem Management
B) Incident Management
C) Change Management
D) Request Fulfillment

4. Which three processes are implemented using IBM SmartCloud Control Desk - Entry Edition? (Choose three.)

A) License Management
B) Service Catalog
C) Release Management
D) Incident Management
E) Change Management
F) Request Fulfillment

5. A customer is planning to implement IBM SmartCloud Control Desk to automate simple incident, problem, and change management processes as well as to provide a service catalog to the 1,500 end users for ordering the IT services.
In order to implement this solution which edition of IBM SmartCloud Control Desk should be recommended?

A) IBM SmartCloud Control Desk for Managed Service Providers Edition
B) IBM SmartCloud Control Desk Entry Edition
C) IBM SmartCloud Control Desk
D) IBM SmartCloud Control Desk for Internal Service Providers Edition

Solutions: