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IBM C2010-591 Actual Tests : Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3
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IBM C2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Tivoli Service Delivery Concepts | - IT Service Management (ITSM) principles - Service lifecycle and service delivery processes |
| Topic 2: Process Automation Solutions | - Automation workflows and orchestration concepts - Tivoli automation architecture overview |
| Topic 3: Implementation and Administration | - Configuration and deployment fundamentals - Monitoring and operational management |
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
Which statement describes IT processes?
- A. Capabilities that reduce IT costs.
- B. The people and the tools they use to carry out activities.
- C. Interrelated activities carried out to create value for customers or stakeholders
- D. Activities designed to make delivering IT services more effective and efficient.
Correct Answer: C 🗳️
Which three processes are implemented using IBM SmartCloud Control Desk - Entry Edition? (Choose three.)
- A. License Management
- B. Service Catalog
- C. Release Management
- D. Incident Management
- E. Change Management
- F. Request Fulfillment
Correct Answer: D,E,F 🗳️
Which technique is used to classify how well a product or solution meets IT asset and service management requirements?
- A. business process analysis
- B. gap analysis
- C. SWOT analysis
- D. architecture analysis
Correct Answer: B 🗳️
Which two communication modes are supported to allow integration with IBM SmartCloud Control Desk? (Choose two.)
- A. Command Line Interface
- B. CORBA
- C. UDP protocol
- D. Java Message Service messaging
- E. XML and flat files
Correct Answer: D,E 🗳️
Which option consists of process, service, and operational management and helps organizations better manage their IT infrastructure?
- A. IBM Smart Groupware
- B. IBM SmartCloud Enterprise Provisioning
- C. IBM Workload Balancer
- D. IBM Service Management
Correct Answer: D 🗳️
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