IBM C2010-591 Actual Tests : Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3

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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which statement describes IT processes?

A) Capabilities that reduce IT costs.
B) The people and the tools they use to carry out activities.
C) Interrelated activities carried out to create value for customers or stakeholders
D) Activities designed to make delivering IT services more effective and efficient.

2. Which three processes are implemented using IBM SmartCloud Control Desk - Entry Edition? (Choose three.)

A) License Management
B) Service Catalog
C) Release Management
D) Incident Management
E) Change Management
F) Request Fulfillment

3. Which technique is used to classify how well a product or solution meets IT asset and service management requirements?

A) business process analysis
B) gap analysis
C) SWOT analysis
D) architecture analysis

4. Which two communication modes are supported to allow integration with IBM SmartCloud Control Desk? (Choose two.)

A) Command Line Interface
B) CORBA
C) UDP protocol
D) Java Message Service messaging
E) XML and flat files

5. Which option consists of process, service, and operational management and helps organizations better manage their IT infrastructure?

A) IBM Smart Groupware
B) IBM SmartCloud Enterprise Provisioning
C) IBM Workload Balancer
D) IBM Service Management

Solutions: