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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which HP resource provides product-rich service information, such as Field Replaceable Unit (FRU) removal and replacement procedures, parts locators, and system diagnostics?

A) HP Channel Services Network
B) HP Warranty Lookup
C) HP Services Media Library
D) HP Support Center (formerly IT Resource Center)
E) HP Technical Support

2. What must the customer do to ensure recovery of encrypted data before replacing a system board that contains a Trusted Platform Module (TPM)?

A) Back up the certificates and encryption keys that are stored in the TPM chip to an external device.
B) Export the username and password that are associated with the desktop TPM application that accesses the encrypted data.
C) Run the HP TPM export utility to save the encrypted information to an FTP site.
D) Export the TPM embedded MySQL database to an external device.

3. In an effort to combat piracy and to improve customer experience in Windows 8, Microsoft is replacing Certificate of Authenticity labels with what additional item on the system board?

A) Digital Product Keys (DPK)
B) Genuine Product Chipset (GPC)
C) Microsoft Genuine Firmware (MGF)
D) Authentic Version ROM (AVR)

4. Which statement best describes the Restriction of Hazardous Substance (RoHS) environment standard to which HP is committed?

A) RoHS regulates the supply and return of notebook batteries.
B) RoHS defines the process for a compliant processor upgrade.
C) RoHS defines the policy for the disposal of obsolete equipment.
D) RoHS regulates the supply and return of parts containing restricted or controlled materials.

5. All HP commercial computers come with a basic software technical support warranty of what length?

A) 1 year
B) 90 days
C) The length of the hardware warranty
D) 180 days

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