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Peoplecert ITIL-4-MSF Actual Tests : ITIL 4 Specialist: Monitor, Support and Fulfil

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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

SectionObjectives
Topic 1: Monitor, Support and Fulfil Practices Overview- Service Request Management
- Incident Management
- Service Desk Practice
- Problem Management
- Monitoring and Event Management

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

Question #1

Which process reviews tools are available for data analysis?

  • A. Establishing and maintaining approaches
  • B. Event handling
  • C. Monitoring and event management review
  • D. Monitoring planning
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for Actual4test members. You can sign-up / login (it's free).

Question #2

How can partners and suppliers support the service desk practice?

  • A. By providing trained resources to work in service desk teams
  • B. By outsourcing the development of II services
  • C. By providing consultancy on how to customize the IT services
  • D. By providing change enablement tools
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for Actual4test members. You can sign-up / login (it's free).

Question #3

What type of service requests is not available to users when a service is designed for a no- request operations?

  • A. A request specific to service utility
  • B. A request to register a compliment
  • C. A how-to request
  • D. A request to register a complaint
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for Actual4test members. You can sign-up / login (it's free).

Question #4

Which activity is part of the `service request review and optimization' process?

  • A. Enacting the procedures to fulfill the request
  • B. Selecting the appropriate service request model
  • C. Registering suggested Improvements to service request models
  • D. Deciding on whether to fulfil exceptions lo standard service requests
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for Actual4test members. You can sign-up / login (it's free).

Question #5

A service management team has understood the benefits of value streams and has already mapped the current incident management value stream. What should be the NEXT step for the service management team to take?

  • A. Proceed with major changes to the incident management value stream
  • B. Adjust the incident management value stream to best practice
  • C. Analyse the value stream map to identify waste
  • D. Start eliminating work not connected to the incident management value stream
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for Actual4test members. You can sign-up / login (it's free).

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