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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?

A) Satisfying goals and smoothing
B) Compromise and superordinate goals
C) Smoothing and confrontation
D) Confrontation and smoothing

2. When is organizational culture a liability?

A) When core values are shared by different departments within the organization.
B) When the organizational culture reduces ambiguity for employees.
C) When the culture includes shared values on organizational goals.
D) When a strong organizational culture limits diversity within the organization.

3. Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A) Smoothing
B) Devil's advocate
C) Problem solving
D) Compromising

4. How can an organization transmit its culture to its employees?

A) By requiring employees to memorize the mission statement
B) By influencing the balance of cultural backgrounds of employees
C) By creating and repeating ritualistic activities
D) By studying employee gripes and complaints

5. In organizing a team to develop a new product for entry into the electronics market, management wanted to assign team members having characteristics common to effective teams. Which list specifies common characteristics of effective teams?

A) Members who are emotionally stable, members who fill role demands, and a manageable level of conflict
B) A climate of trust, members who fill role demands, and an absence of conflict
C) Effective leadership, members who score low on the personality characteristic of extroversion, and members who fill role demands
D) A climate of trust, members who score low on the personality characteristic of extroversion, and effective leadership

Solutions: