Free Salesforce Salesforce-Loyalty-Management Exam Questions and Answer from Training Expert Actual4test
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NEW QUESTION # 15
Northern Trail, outfitters (NTO) needs to process tier assessment rules on its member's anniversary date NTO wants to set up a Data Process Engine that transforms the data that is available in Salesforce and writes back the transformation results as new or updated records.
Which Kind of permission Set is required to enable the Data Processing Engine definitions?
- A. CLAAnalytics Base Admin
- B. Data Pipelines Base User
- C. Loyalty Analytics admin
- D. Rule Engine Designer
Answer: B
NEW QUESTION # 16
A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.
Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night's stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.
Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group's goals?
- A. Non-Qualifying Points
- B. Qualifying Points
- C. Non-Qualifying and Qualifying Points
- D. Tier Qualifying Points
Answer: A
NEW QUESTION # 17
A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?
- A. Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
- B. Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.
- C. Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.
- D. Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points.
Answer: A,B
NEW QUESTION # 18
Due to the point of Sales (POS) system limitations, the client purchases are sent every night to Loyalty Management as transactions.
What are two benefits a program gets by using Batch Management in this context?
- A. Process large volumes of transactions
- B. Tracks the status and health of batch jobs
- C. Load large volumes of external data coming from external systems
- D. Process zip files full of Loyalty Transactions coming from point-of-sales systems
Answer: A,B
NEW QUESTION # 19
In order to view the information pertaining to a member's recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two
- A. Incorporate the 'View Member Profile' component on the Contact record
- B. Incorporate the 'Member Summary Embedded Dashboard' on the Contact record
- C. Incorporate the Member Service Manager Home Dashboard on the Contact record
- D. Incorporate the 'Transaction Journals' related list on the Contact record
Answer: A,B
NEW QUESTION # 20
An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?
- A. Activate the voucher assignment batch.
- B. Use the "issue Voucher" flow template.
- C. Assign a voucher definition from the customer's Loyalty Program Member.
- D. Use Issue voucher from the Loyalty Program Member page.
Answer: D
NEW QUESTION # 21
Northern trail Outfitters (NTO) wants to offer 10% discount on top of the annual summer sale for its Loyalty program customers.
Which two steps must a Consultant take in Loyalty Management to set up this promotion?
- A. Create within the Loyalty Experiences tab a new promotion for the Summer Sales campaign where the Loyalty Promotion Type is Standard and the Fulfillment Action is Issue Voucher.
- B. Create within the Loyalty Experiences tab a new voucher definition for the summer sales campaign where the Type is Product or Service and the expiration Type is fixed Date.
- C. Create within the Loyalty Experience tab a new voucher tab a new voucher definition where the Type Is Discount Percentage and the Expiration Type is fixed Date.
- D. Create within the Loyalty Experiences tab a new Benefit Type for the Summer sale campaign where the Benefit Type Name is standard and the Category type is Issue Voucher.
Answer: B
NEW QUESTION # 22
What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?
- A. Use the out-of-the-box 'Reset Qualifying Points" data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.
- B. Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire
- C. Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action
- D. The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation
Answer: A
NEW QUESTION # 23
A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules.
Which two automations can be used to set up transactions and points accrual?
- A. Screen Flow
- B. Evaluation Flow
- C. Schedule-Triggered Flow
- D. Autolaunched Flow (No Trigger)
Answer: B,C
NEW QUESTION # 24
In which two scenarios should an Administrator use member engagement attributes?
- A. Member enrolls in "welcome aboard" promotion for free surprise gift every quarter.
- B. Member is eligible for 'Bonus days" if the member constantly speeds more than $500 each month for a year.
- C. Member attends three trainings between March 1st and April 30th to get 200 bonus points.
- D. Member buys apparel online and gets 400 bonus points if the member belongs to Gold Tier only.
Answer: B,C
NEW QUESTION # 25
An administrator need to analyze the performance of the Loyalty Program.
What Loyalty Analyze permission does a System Administrator need to set up a customized?
- A. CLAAnalytics base admin
- B. CRM Analytics User
- C. Loyalty Analytics User
- D. Data pipeline user
Answer: A
NEW QUESTION # 26
An airline's Loyalty program offers several ways to accrue points, including:
* Enrollment Bonus
* Member Referral
* Flight Purchase
* Additional information on the member profile.
The Salesforce Administrator must classify the different accrual transaction journals.
What should the administrator configure to meet these requirements?
- A. Create a custom field on transaction journal object
- B. Create a Journal Subtype for each case.
- C. Create a Journal Type for each case.
- D. Create a custom field on Loyalty Ledger object
Answer: B
NEW QUESTION # 27
Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?
- A. Loyalty member enrollment
- B. Loyalty member profile
- C. Resetting tier points
- D. Loyalty membership merge
Answer: A,B
NEW QUESTION # 28
A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?
- A. Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
- B. Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption) - C. Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
- D. Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
Answer: D
NEW QUESTION # 29
What three types of vouchers can be configured in Loyalty Management?
- A. Product or Service
- B. Fixed Value
- C. Promo Code
- D. Discount Percentage
- E. Gift Card
Answer: A,B,D
NEW QUESTION # 30
When setting up a Loyalty Program what is one of the ways a company can measure member engagement with the Loyalty Program?
- A. Transaction Journals
- B. Qualifying Currency
- C. Benefits types
- D. Analytics Studio
Answer: B
NEW QUESTION # 31
A Consultant needs to configure the Loyalty tier groups for a Loyalty Program with the following specifications:
Qualifying period is reset once a year on the 31st of March.
The member-tier is not extended upon expiration.
Which two settings within the Loyalty tier groups configuration should the Consultant configure to meet the required specifications?
- A. Extend Expiration = no extension
- B. Extend Expiration = member enrollment anniversary
- C. Tier-model = anniversary
- D. Tier-model = fixed
Answer: A,D
NEW QUESTION # 32
A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?
- A. Contact page
- B. Account page
- C. Transaction Journal
- D. Loyalty Program Member Related List
- E. Loyalty Program Member page
Answer: C,D,E
NEW QUESTION # 33
An Administrator must configure a tier point reset for a Loyalty Program to occur once every two years.
Which two setting does the Administrator need to consider in this scenario?
- A. The currency type field must correspond to non-qualifying.
- B. The Loyalty tier group field is populated.
- C. The Currency type field must correspond to qualifying.
- D. The qualifying point reset date, period, and frequency are set on the tier group.
Answer: C,D
Explanation:
Explanation
The two settings that the Administrator needs to consider in this scenario are:
* B. The qualifying point reset date, period, and frequency are set on the tier group. This setting determines when and how often the qualifying points are reset for all members in the tier group. For example, if the qualifying period is set to two years and the frequency is set to yearly, then the points are reset every year after two years of enrollment1.
* C. The Currency type field must correspond to qualifying. This setting ensures that the tier group uses the same currency type as the loyalty program for tier assessment. For example, if the loyalty program uses qualifying points for tier assessment, then the tier group must also use qualifying points as the currency type2.
NEW QUESTION # 34
What is a business use case for integrating Marketing Cloud Personalization with Loyalty Management?
- A. To enable the purchasing of products and take payment.
- B. To create unified profile from multiple source of truth and build a golden record.
- C. To offer promotions in real-time to customers.
- D. To be able to send personalized marketing emails in batches.
Answer: C
NEW QUESTION # 35
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