[Jan 20, 2022] Fully Updated Dumps PDF - Latest 78950X Exam Questions and Answers
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Avaya 78950X Exam Syllabus Topics:
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NEW QUESTION 31
Which three statements about Avaya Contact Center Select (ACCS) Software Appliance deployment are true? (Choose three.)
- A. The ACCS software appliance is supported only on ESXI 6,7 virtualization environments.
- B. WebLM OVA must deployed with the Disk Format - Thick Provision Lazy Zeroed.
- C. The WebLM server Host ID is obtained from https;//weblm IP address:52233/WebLM/index.jsp
- D. ACCS Release 7.1 software is available as an Open Virtual Appliance (OVA) file.
- E. It consists of Avaya Aura Media Server OVA and Avaya WebLM OVA,
Answer: A,B,E
NEW QUESTION 32
Avaya Contact Center Select (ACCS) uses the TAPI-D Interface to monitor and control the agent endpoint in the IP Office platform. The ACCS solution needs to provide a secure password to use the TAPI-D link.
Which password is required?
- A. Agent Login ID password
- B. CCMA Login ID password
- C. ACCS Administrator password
- D. IP Office System password
Answer: B
NEW QUESTION 33
What is the correct URI format for a controlled directory number 3200?
- A. sip:3200@sip:avaya.com
- B. sip:[email protected]
- C. 3200@sip:avaya.com
- D. sip:3200.sip.avaya.com
Answer: A
NEW QUESTION 34
Which two parameters does the Avaya Aura Media Server (AAMS) default locale setting control? (Choose two.)
- A. The locale used for default prompts and announcements
- B. The language for the User Interface
- C. The locale of ringback that can be played by Avaya Contact Center Select (ACCS) scripts
- D. The keyboard requirements
Answer: A,B
NEW QUESTION 35
In Avaya Contact Center Select (ACCS), voice calls are directed to ACCS via the ACCS SIP extension.
For voice calls to be answered by ACCS, what are two places where Route points (CDNs) are defined? (Choose two.)
- A. ACCS CCMA Configuration
- B. Orchestration Designer (OD)
- C. ACCS CCMM Administrator
- D. IP Office Configuration
Answer: B,D
NEW QUESTION 36
Which statement about the value of a global variable Is true?
- A. It can be changed during a call if It is flagged as a wild variable.
- B. It can only be changed by deleting and re-entering it.
- C. It can be changed during a call using the assign command in a script.
- D. It can only be changed in the variable editor.
Answer: B
NEW QUESTION 37
Which two statements about Thick Provisioning are true? (Choose two.)
- A. It requires less disk space overall than Thin Provisioning.
- B. It allows the Software Appliance image to be deployed faster.
- C. It prevents over allocation of hard disk resources.
- D. It improves hard disk performance.
Answer: A,C
NEW QUESTION 38
Which three Avaya Contact Center Select (ACCS) deployment types offer support for ACCS Business Continuity? (Choose three.)
- A. IP Office 500V2 voice platform
- B. ACCS and IP Office resides on a single VMware host server
- C. Avaya Contact Center Select DVD
- D. Avaya Contact Center Select software appliance
- E. Avaya Contact Center Select hardware appliance
Answer: A,B,D
NEW QUESTION 39
Which Contact Center component was previously using a combination of Active Directory -Lightweight Directory Services (AD-LDS) and Microsoft Access databases?
- A. CCT
- B. CCMS
- C. CCMM
- D. CCMA
Answer: A
NEW QUESTION 40
Which two statements about Campus Business Continuity are true? (Choose two.)
- A. To support Business Continuity resiliency, the Avaya Contact Center Select (ACCS) agents must each have an associated Windows domain user account in the same Windows domain as the active and standby servers.
- B. The active and standby servers must be in the same location and network subnet using static IP addresses.
- C. The active and standby Avaya Contact Center Select (ACCS) servers are in different network subnets and/or campus locations.
- D. The active and standby Avaya Contact Center Select (ACCS) must be visualized on the same VMware host servers.
Answer: D
NEW QUESTION 41
Which two licenses will an agent need when servicing the Customer_Service voice skillset, the EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)
- A. One mobile agent license
- B. One multimedia license
- C. One voice license
- D. One multiplicity license
Answer: C,D
NEW QUESTION 42
Which three applications are included with the IP Office admin suite Installation? (Choose three.)
- A. System Monitor
- B. System Status
- C. IP Office Manager
- D. Avaya Grep
- E. IP Office Platform Manager
Answer: A,B,C
NEW QUESTION 43
Before a skillset threshold class will apply to a skillset, which action must be taken?
- A. The skillset threshold class must be created and applied to the agents servicing the skillset.
- B. The skillset threshold class must be created and assigned to the skillset in Orchestration Designer.
- C. The skillset threshold class must be created and assigned to the skillset in Real-Time displays.
- D. The skillset threshold class must be created and assigned to the skillset in configuration.
Answer: D
NEW QUESTION 44
Which three skillset configuration data sets are parts of the sample data provisioned with Avaya Contact Center Select (ACCS)? (Choose three.)
- A. OB_Skill1
- B. Outbound_Skill1
- C. VM_Skill1
- D. Email_Skill1
- E. Skill2
Answer: A,C,E
NEW QUESTION 45
The administrator needs to use the IP Office Manager to change some SIP settings on the IP Office. Which two steps must be taken to make the change effective? (Choose two.)
- A. The administrator must save configuration to transfer changes to the IP Office.
- B. The IP Office system may require a restart depending on the SIP settings changes.
- C. The administrator must execute the IP Office Manager save translations command
- D. When the IP Office Manager application Is closed, the change will be effective.
Answer: A,C
NEW QUESTION 46
In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, a gray padlock next to a service may indicate which two conditions? (Choose two.)
- A. The service is not licensed.
- B. The service is in the process of shutting down.
- C. The patches for that service are out of date.
- D. The service was disabled because it is not being used.
Answer: A,C
NEW QUESTION 47
Refer to the exhibit.
How many email agents are licensed on this Avaya Contact Center Select (ACCS) system?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION 48
Information in the Avaya Contact Center Select (ACCS) historical database Is summarized into interval, daily, weekly, and monthly summaries.
If the current time is 8:05 AM, when could the first interval report be created that would include current activity?
- A. After midnight
- B. Any time after 8:05 AM
- C. After 8:15 AM
- D. After 9:00 AM
Answer: D
NEW QUESTION 49
A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.
Which CCMM tool provides this functionality?
- A. The CCMA
- B. The outbound campaign Management Tool
- C. The E-mail Manager
- D. The Multimedia Contact Manager
Answer: A
NEW QUESTION 50
What are the two locations where a historical report can be saved? (Choose two.)
- A. In a Group folder
- B. In the Public Report Templates folder
- C. In the Private Report Templates folder
- D. In the Scheduled Events folder
Answer: A,C
NEW QUESTION 51
A user's access to prompt management controls through the Launchpad is controlled through which three controls? (Choose three.)
- A. Basic Launchpad rights
- B. Partitions
- C. Access class
- D. Windows group security
- E. Element Manager login
Answer: A,B,C
NEW QUESTION 52
From the Avaya Contact Center Select (ACCS) Dashboard, which selection is made to view the status of the IP Office connection?
- A. Contact Center Multimedia
- B. SIP Gateway Monitor SGM client
- C. System Control and Monitor Utility
- D. Contact Center Server Configuration, SIP, Network Settings
Answer: D
NEW QUESTION 53
Which two types of pegging thresholds will Impact both real-time displays and historical reports? (Choose two.)
- A. Short call
- B. Service Level
- C. Service Factor
- D. Display
Answer: A,D
NEW QUESTION 54
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