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NEW QUESTION # 31
T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.
- A. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
- B. Manage product catalog in communication cloud and periodically synchronize the web channels automatically
- C. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
- D. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
Answer: A
NEW QUESTION # 32
ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?
- A. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.
- B. Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
- C. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
- D. Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence
Answer: C
NEW QUESTION # 33
United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?
- A. Introduce customer data management system as a part of digital transformation to keep customer data up to date
- B. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
- C. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
- D. Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
Answer: C
NEW QUESTION # 34
Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?
- A. No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product
- B. No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
- C. An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
- D. An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
Answer: B
NEW QUESTION # 35
Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?
- A. Map all relevant information to the Customer Facing Service (CFS)
- B. Implement the router condition logic in the integration layer as callout task
- C. Use the Action type from Order items to the Decomposition Relationship Conditions.
- D. Implement the router condition logic within decomposition layer with more conditions.
- E. Use action type from fulfillment request lines in the callout condition task
Answer: D
NEW QUESTION # 36
Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?
- A. Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
- B. User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
- C. User, Person Account, Billing Account, Service Account, Contacts, Assets.
- D. User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
Answer: D
NEW QUESTION # 37
A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?
- A. Attach an Omniscript ta task and handle the integration manually
- B. Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.
- C. Use Apex to be able to send the customized payload and interpret the response
- D. Recommend that this step to be handled manually by having the user navigation to the fulfillment system's native UI .......logic
Answer: C
NEW QUESTION # 38
Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?
- A. Model the router as an attribute of the business internet offer with a default value of 'included'
- B. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
- C. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
- D. Model the router technical product and decompose it from the business internet offer.
Answer: D
NEW QUESTION # 39
ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?
- A. Advise them to use picklist attribute with multiple pick lists values instead of configuring new products
- B. Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.
- C. Keep the number of attribute on the product low, avoid big picklist and direct assignments.
- D. Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
Answer: A
NEW QUESTION # 40
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?
- A. Exact data in integration is an input to the ux design. Detailed Design of the integration... can start
- B. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
- C. UX experience is the most important. Fully design and validate the UX before designing the integration step
- D. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
Answer: B
NEW QUESTION # 41
Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.
- A. Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account
- B. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item.
- C. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item.
- D. Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account
Answer: A
NEW QUESTION # 42
Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?
- A. What tools and databases will be used to perform the migration
- B. Who will be the main point of contact for migration
- C. What is the quality, structure and frequency of the data migration?
- D. What will be the overall cost for migration?
- E. What data and from which system will be migrated
Answer: A,C,E
NEW QUESTION # 43
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?
- A. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
- B. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
- C. Leverage the CPQ cart for all cases minimize the implementation effort
- D. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
Answer: A
NEW QUESTION # 44
United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.
- A. Access the archiving strategy and determine how storage will be cleared though archiving.
- B. Analyze an external data storage system for more cost effective data storage
- C. Analyze the storage usage of the existing legacy system
- D. Identify the storage needs between data storage and file storage.
- E. Calculate the file and data storage required based on required data volume and file attachment requirements.
Answer: A,C,E
NEW QUESTION # 45
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?
- A. Access the entire architecture to identify application that can be decommission.
- B. Handle the complex business processes manually outside the IT landscape.
- C. Harmonize their business plan to reduce the complexity
- D. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
Answer: A,C
NEW QUESTION # 46
UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.
- A. Supported by digital commerce API
- B. Service Continuity
- C. Migrating in/out from bundle offer
- D. Customer can choose their plan from all pricing books.
- E. History of subscription updates and traceability
Answer: B,C,E
NEW QUESTION # 47
ABC cloud is using communication cloud's order Management for the provision and activations of service. As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for the reference and troubleshooting purpose. A consultant has started their design using existing velocity process libraries. What solution should consultant propose to save ERP order identifiers back to salesforce Order record.
- A. Enhance OOTB integration adaptor to process CREATE response from ERP and save returned ERP order identifier to SFI order record
- B. Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save return from ERP order identifiers using Load DataRaptor.
- C. Configure GET ERP order callout task straight after the callout task that create an order in ERP. Enhance out of the box integration adaptor to process GET response from ERP and save returned ERP order identifier to SFI order record
- D. Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record
Answer: D
NEW QUESTION # 48
Universal containers want to include Product A every time they sell the bundle B.
Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?
- A. Add an Auto Add rule to include product A with bundle B
- B. Configure the cardinality Min as 1, Max 1 and default as 1
- C. Configure the cardinality Min as 0, Max 1 and default as 1.
- D. Add a Recommendation rule for Product A when bundle B is added
Answer: C
NEW QUESTION # 49
A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?
- A. Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered
- B. Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered
- C. Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered
- D. Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered
Answer: B
NEW QUESTION # 50
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.
- A. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
- B. Implement a milestone orchestration item to execute request on the fulfillment system for activation
- C. Implement a callout orchestration item to execute a request on the fulfillment system for activation
- D. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
Answer: C
NEW QUESTION # 51
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