Real Exam Questions Experience-Cloud-Consultant Dumps Exam Questions in here [Oct-2021]
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NEW QUESTION 18
Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?
- A. Enable Chat for only authenticated users and pass the user's information on hidden fields.
- B. Deploy a unique chat per topic.
- C. Create a pre-chat form to fill out before initiating Chat.
- D. Create a flow for customers to fill out before initiating Chat.
Answer: C
NEW QUESTION 19
Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.
During the Community managers' weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.
What is the reason for this issue?
- A. The preconfigured Insights reports need to be modified to meet GDPR requirements.
- B. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.
- C. The Community manager for Europe does not have System Administrator privileges.
- D. The Experience Cloud site for Europe has more than a million users.
Answer: A,C
NEW QUESTION 20
Universal Containers (UC) maintains multiple customer experiences, but only one profile for all customer users. No customer has access to more than one experience.
Which two steps should the UC admin take to grant access to each customer? Choose 2 answers
- A. Create a permission set.
- B. Select a permission set for a given experience.
- C. Select the profile for a given experience.
- D. Edit the applicable user profile.
Answer: A,B
NEW QUESTION 21
A consultant recently finished gathering requirements for a Cloud Kicks (CK) project that will launch five new Customer Experience Cloud sites worldwide, all on a brand new Salesforce org. The purpose of these sites is to a generate buzz around new CK models and crowdsource new ideas for the RAD department. The consultant knows Multiple Books that they need to enable moderation and rate limit rules as part of their planning and must meet the following requirements:
* Each site must have three unique content moderation rules that flag specific keywords.
* Each site must have four unique rate rules that govern posting limits.
* All authenticated users must be able to post on demand. Calculator
What should the consultant consider doing before beginning work on these sites?
- A. Notify the stakeholders that the number of rate rules, but not content moderation rules, exceeds the org limit.
- B. Notify the stakeholders that the number of content moderation rules, but not rate rules, exceeds the org limit.
- C. Notify the stakeholders that the number of both moderation and rate rules exceeds the org limit.
- D. Ensure that both the notify and freeze actions for all site rate rules are implemented.
Answer: C
NEW QUESTION 22
The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.
What could be two reasons for this failure?
Choose 2 answers
- A. The portal role record has not been created.
- B. Contact records have not been created.
- C. The portal profile record has not been created.
- D. User records are missing. Penal & Pep ore
Answer: A,B
NEW QUESTION 23
What accurately sequences the necessary steps to create a partner user from an enabled partner account?
- A. 1) View the partner account contact.
2) Select Manage External User. Multiple Books
3) Select Enable Partner Account.
4) Edit the user record to assign the correct role and profile.
5) Save. - B. 1) Edit the user record to assign the correct role/profile.
2) View the partner account contact.
3) Select Manage External User.
4) Select Enable Partner Account.
5) Save. - C. 1) Edit the user record to assign the correct role/profile. ee
2) View the partner account contact. Single Book
3) Select Manage External User.
4) Select Enable Partner User.
5) Save. - D. 1) View the partner account contact.
2) Select Manage External User.
3) Select Enable Partner User.
4) Edit the user record to assign the correct role/profile.
5) Save.
Answer: D
NEW QUESTION 24
Northern trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet actives.
The community manager would like to send welcome emails on a specific day, which include a promotion for participating in the community.
In which order should the community manager perform activation steps?
- A. Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the community to Active.
- B. Publish the community, which will send out the welcome emails.
- C. Set the community to Active, and available profiles and permission sets to the Adman Workspace, and create a process to send the welcome emails.
- D. Set the Community to Active, and available profiles and permission sets to the Admin Workspace, enable Contacts as community users, and set welcome emails to Enabled.
Answer: A
NEW QUESTION 25
No More Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each registration will result in a record being created for a custom Event Registration object.
Which three considerations should NMH keep in mind for records created by guest users?
Choose 3 answers
- A. When possible, one should create and assign queues as owners of records created by quest users.
- B. Default owner does not need Read/Write access to view the records created by guest users.
- C. Queues cannot be assigned as owners of records created by guest users.
- D. Setting the default owner for records created by guests is an option in Experience Cloud sites.
- E. Any active user in an org can be assigned as the default owner of records created by guest users.
Answer: A,D,E
NEW QUESTION 26
DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor.
DR has decided to use independent agents to manage claims.
Whichtwo feature are available for DR to implement a solution involving insurance agent persona?
Choose 2 answers
- A. Financial Services Community permission set license
- B. Insurance agent permission set license
- C. Insurance Agent Portal Lightning template
- D. Financial Services Lightning template
Answer: A,C
NEW QUESTION 27
Get Cloudy Consulting wants to leverage Metadata API for migrating changes between environments.
What are the three key features of Metadata API?
Metadata API might require manual migration for changes that involve unsupported settings and features.
- A. Metadata API can be used programmatically as well as declaratively.
- B. Metadata API supports migrating all Communicates settings and features.
- C. Metadata API is ideal for when the changes are complex.
- D. Metadata API is ideal when multiple work streams are involved.
Answer: A,B,D
NEW QUESTION 28
By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which functionality?
- A. Automatic Topic Assignment
- B. Content Management
- C. Org-Wide Defaults
- D. Data Category Visibility
Answer: D
NEW QUESTION 29
The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a rebranding phase and wants to simplify topics but keep articles that have been assigned to the topics.
How should the Salesforce Administrator accomplish this?
- A. Merge similar topics in Content Management.
- B. Mark old topics as Inactive and assign articles to the new active topics.
- C. Keep existing topics and reassign articles to newly created topics.
- D. Delete existing topics and assign articles to newly created topics.
Answer: A
NEW QUESTION 30
Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.
What should the administrator use to configure the chat functionality?
- A. Service Console and Service Channel
- B. Service Channel and Chatter
- C. Chat Agent Guided Setup Flow and Service Console
- D. Experience Builder and Chatter
Answer: C
NEW QUESTION 31
What does a system administrator need to do when creating Experience Cloud users?
- A. Assign Partner Community Plus license to the user.
- B. Add user to an account as a contact record.
- C. Add user to an account as a user record.
- D. Click the "Log In to Site as User" button.
Answer: B
NEW QUESTION 32
Northern Trail Outfitters (NTO) is evaluating Experience Cloud for creating an onboarding app for new hires. Which two things should NTO consider when creating the onboarding app? Calculator Choose 2 answers
- A. Not all Chatter posts inside Chatter groups within the employee app will be available in the main org.
- B. Experience Cloud cannot be used for employee apps.
- C. Chatter posts related to a record will be available in the employee app as well as the main org.
- D. Employee apps are only available in Unlimited Edition.
Answer: C,D
NEW QUESTION 33
Northern Trail Qutfitters (NTO) would like to create a public Knowledge base for the general public to be able to view articles, manuals, and FAQs.
Which template should NTO select when building its site?
- A. Customer Account Portal
- B. Customer Service
- C. Help Center
- D. Partner Central
Answer: C
NEW QUESTION 34
Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, belong manuals, and FAQs. Users will be able to ask questions and answer other users' questions on the site.
Which two Experience Cloud features should UC focus on as it starts building out the site?
Choose 2 answers
- A. Content Delivery Network
- B. Document Library Model (DLM)
- C. Public Site Connect
- D. Guest user and public access settings
Answer: A,D
NEW QUESTION 35
Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects.
Which two points should the Experience Cloud consultant consider when reviewing the package? Choose 2 answers
- A. Custom list views for standard objects are included as dependencies.
- B. Custom list views for custom objects are not included as dependencies.
- C. Custom list views for standard objects are not included as dependencies.
- D. Custom list views for custom objects are included as dependencies.
Answer: C,D
NEW QUESTION 36
The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it from the contact record.
What could be two reason causing this issue?
Choose 2 answers
- A. The Salesforce administrator is not marked as a delegated administrator on the partner account.
- B. The Salesforce Administrator is not assigned a role in Salesforce.
- C. The Salesforce Administrator is not a member of the Partner Community
- D. The account record associated with the contact record is not enabled as a partner.
Answer: B,D
NEW QUESTION 37
Ursa Major Solar (UMS) recently went through a major rebranding effort that resulted in a new company logo along with new brand colors. UMS wants to update brand colors across all of its sites. The sites are built with Lightning templates.
Which tool should the Experience Cloud consultant recommend to make these changes?
- A. ExperienceBundle
- B. Site Builder
- C. Lightning Builder
- D. Experience Cloud Script Master
Answer: A
NEW QUESTION 38
DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity.
Which two steps are part of setting up Lead Sharing or Lead Distribution for partners?
Choose 2 answers
- A. Create Assignment Rules for Lead Distribution.
- B. Enable "Allow External Lead Sharing" in Digital Experience settings.
- C. Configure Lead Creation and Lead Distribution inside PRM Workspace.
- D. Create Page Layouts for Lead Distribution.
Answer: A,D
NEW QUESTION 39
Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.
Some of the articles are more than 2 years old.
What should a consultant recommend to optimize the public knowledge base?
- A. Manually add the top performing articles to Salesforce and select Authenticated Sites as the Channel.
- B. Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.
- C. Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.
- D. Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.
Answer: D
NEW QUESTION 40
Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and leverages the External Account Hierarchy to assist with data access. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.
What could be the cause of the error?
- A. Accounts with active Experience Cloud users cannot be merged with another account. Pencil & Paper
- B. Accounts used in an External Account Hierarchy cannot be merged with another account.
- C. The user trying to merge the accounts does not have the Merge Portal Roles permission.
- D. The user trying to merge the accounts does not have the System Administrator profile.
Answer: B
NEW QUESTION 41
Universal Containers (UC) is a conglomerate with various lines of business operating worldwide. UC helps finance crop research, provides insurance services to coffee growers, and manufactures specialized coffee machines and other products. UC also has a franchise unit to help grow its franchise business worldwide. UC is planning to build multiple portals and sites to support its various lines of business.
What two points should UC keep in mind when selecting a template for these sites and portals?
Choose 2 answers
- A. Industry-specific templates as well as Lightning Bolt solutions are available today.
- B. Industry-specific templates are available today but not Lightning Bolt solutions.
- C. Industry-specific Lightning Bolt solutions are available today but not templates. Pencil & Paper
- D. Insurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org.
Answer: A,D
NEW QUESTION 42
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