Verified Experience-Cloud-Consultant dumps Q&As - 2022 Latest Experience-Cloud-Consultant Download
Dumps Questions [2022] Pass for Experience-Cloud-Consultant Exam
NEW QUESTION 15
Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?
- A. Enable Chat for only authenticated users and pass the user's information on hidden fields.
- B. Deploy a unique chat per topic.
- C. Create a pre-chat form to fill out before initiating Chat.
- D. Create a flow for customers to fill out before initiating Chat.
Answer: C
NEW QUESTION 16
Universal Containers (CU) is looking to create a site that supports channel sales, leads distribution, and deal registration.
Which template should UC select?
- A. Partner Central
- B. Customer Account Portal
- C. Help Center
- D. Build Your Own
Answer: A
NEW QUESTION 17
Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers
- A. Create an FAQ rich text component on the Home page.
- B. Enable Chatter Questions to encourage peer-to-self-service
- C. Create an FAQ Knowledge article.
- D. Deploy a chatbox to address common questions.
- E. Create a public ''announcement only' group for moderators to address common questions.
Answer: B,C,D
NEW QUESTION 18
Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC that would allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?
- A. Create a single digital experience for B2C customers, B2B customers, and employees.
- B. Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.
- C. Create a digital experience for B2C customers and B2B customers, and use the internal CRM app for employees.
- D. Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.
Answer: A
NEW QUESTION 19
Universal Containers (UC) is a conglomerate with various lines of business operating worldwide. UC helps finance crop research, provides insurance services to coffee growers, and manufactures specialized coffee machines and other products. UC also has a franchise unit to help grow its franchise business worldwide. UC is planning to build multiple portals and sites to support its various lines of business.
What two points should UC keep in mind when selecting a template for these sites and portals?
Choose 2 answers
- A. Industry-specific templates as well as Lightning Bolt solutions are available today.
- B. Industry-specific Lightning Bolt solutions are available today but not templates. Pencil & Paper
- C. Industry-specific templates are available today but not Lightning Bolt solutions.
- D. Insurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org.
Answer: A,D
NEW QUESTION 20
Ursa Major Solar is creating an employee experience portal.
Using audience targeting, how should the Experience designer set it up so that different pages in the portal appear to different departments and roles within those departments?
- A. By using User criteria and selecting appropriate user fields on CRM objects
- B. By using Profile criteria and selecting the Service profile
- C. By using Location criteria and specifying which IP address applies to each department and domain
- D. By using Domain criteria and creating custom domains for each department or role to access the portal
Answer: A
NEW QUESTION 21
Ursa Major Solar would like its authenticated external users to be able to search for Quote and Contract objects but not Opportunity or Asset objects.
Which two standard features allow an administrator to accomplish that?
Choose 2 answers
- A. Remove Opportunity and Asset from the navigation Menu component in the property editor.
- B. Remove Opportunity and Asset from the Autocomplete object list in the Search component property editor.
- C. Remove Opportunity and Asset from the Title Menu component in the property editor.
- D. Remove Opportunity and Asset from the object list in the Global Search Result component property editor.
Answer: B,D
NEW QUESTION 22
Dreamscape Flowers (DF) is planning to use Salesforce Partner Relationship Management (PRM) to manage partner lifecycle. DF is aware that Salesforce PRM can help with channel sales, lead distribution, and co-marketing with partners.
Which other three features come standard with Salesforce PRM that DF can leverage without any code customization?
Choose 3 answers
- A. Case Escalation
- B. Chat
- C. Partner Value Score Matrix
- D. Al-Powered Knowledge Base
- E. Partner Incentivization Map
Answer: B,C,D
NEW QUESTION 23
Dreamscape Flowers (DF) is a well-known global with a large network of partners in various regions DF currently has a number of manual process with varied complexity. Some of these processes involve lifecycle management that DF is looking to automate as part of a broad digital transformation initiative.
In what three ways can Salesforce Partnership Management (PRM) help DF?
Choose 3 answers
- A. Preventing channel conflict
- B. Providing reports and dashboards access to partners
- C. Automating partner onboarding process
- D. Helping partners manage their payments and file taxes
Answer: A,B,C
NEW QUESTION 24
Cloud Kicks (CK) is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN).
What should CK consider during the go-live phase to prevent usability issues?
- A. CK should provision and activate CDN in those regions where traffic is low. SRS ES?
- B. CK shouldprovision and activate CDN in those regions where traffic is high.
- C. CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.
- D. CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.
Answer: A
NEW QUESTION 25
Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach.
In what two ways can Lightning Bolt help DF accomplish this?
Choose 2 answers
- A. Lightning Bolts can be distributed and reused.
- B. Lightning Bolts can help minimize licensing and provisioning cost.
- C. Lightning Bolts can help reduce implementation time.
- D. Lightning Bolts can help organize, manage, and reuse digital content.
Answer: B,C
NEW QUESTION 26
Universal Containers (UC) maintains multiple customer experiences, but only one profile for No customer has access to more than one experience Which two steps should the UC admin taka to grant access to each customer?
Choose 2 answers
- A. Select a permission pot for a given experience
- B. Create a permission Set
- C. Edit the applicable user profile
- D. Select the profile for a given experience
Answer: A,B
NEW QUESTION 27
What are two Salesforce recommendations for setting up partner roles in large orgs? Choose 2 answers
- A. Create partner roles in a separate branch in your Role Hierarchy.
- B. Create partner roles in the same branch in your Role Hierarchy.
- C. Grant partner users access to the partner account using a Sharing Rule,
- D. Reduce the number of roles to one to improve system performance.
Answer: A,C
NEW QUESTION 28
Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site will also contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC select when building its site?
- A. Partner Central
- B. Customer Service
- C. Customer Account Portal
- D. Help Center C
Answer: A
NEW QUESTION 29
What are three valid topic types? Choose 3 answers
- A. Trending Topic
- B. Content Topic
- C. Standard Topic
- D. Navigational Topic
- E. Featured Topic
Answer: B,D,E
NEW QUESTION 30
Ursa Major Solar (UMS) will be creating a partner portal to distributing leads to partners. Partners will also be able to create their own leads in the portal UMS has decided to use Partner Central template.
- A. Create a Lead Queue for Lead Distribution.
- B. Enable Allow External Creation'' in Digital Experience settings
- C. Create a Lead Process for Lead Distribution
- D. Which three should UMS take at a minimum In order to meet the requirement?
- E. Configure Lead creation Leadon low Distribution inside PRM Workspace.
Answer: C
NEW QUESTION 31
Cloud Kicks (CK) is using audience targeting to display pages and components to certain users based on their assigned audience. The New York City account contain multiple departments; all of which belong to that account. One of the page virtualization of the Home page of CK's Experience Cloud site a assigned to the New York City audience. CK also has a Rich Content Editor component within this Home page that is assigned inly to the Legal Department audience.
Who will be able to see the Rich Content Editor component?
- A. All Cloud Kicks Experience Cloud site members
- B. New York City audience members with the Legal Department sharing set
- C. All New York City audience members.
- D. Members that are part of both the New York City audience and the Legal Department audience
Answer: D
NEW QUESTION 32
The Experience Cloud site manager of Cloud Kicks has enabled reputation for its community members, As per the recommendation given by the Experience Cloud consultant, a decision was made to use the out of the box features.
Which two things happen automatically when the site manager enables automation? Choose 2 answers
- A. Chatter influence is removed from the Contribution section on the Profile page.
- B. Default point system and set of reputation levels become available.
- C. Inactive and active members are assigned default reputation points.
- D. Customer portal members gain the ability to provide badges to other members.
Answer: A,B
NEW QUESTION 33
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